Implementation of corporate portals Bitrix24. Brief overview of corporate portals Corp portal Bitrix
The corporate portal is a practical and functional resource for effective business management.
It solves several problems at once and is an indispensable find for large companies and organizations that use business applications and have large amounts of inside information.
Functions of corporate portals:
- Secure and personalized access to data;
- One user authentication point;
- Storage and systematization of data;
- File management, business processes and RSS feeds;
- Placement of new materials by employees;
- Corporate communication;
- Collective work on common tasks;
- Creation of thematic communities;
- Integration of extensions for business.
Corporate portals greatly simplify the work with clients, in comparison with other platforms, providing quick access to up-to-date information. The presence of a serious and thoughtful resource increases the trust of users.
For employees, a corporate portal is a significant time saver by automating most daily processes. Communication becomes faster and more efficient, news travels almost instantly, and new tools are easy to test and master.
In the presence of branches and divisions, the corporate portal significantly increases the productivity and speed of interaction. The need for employee travel is reduced, and work processes become much more transparent, which helps to avoid errors and identify problems in a timely manner.
At the same time, document management and reporting are simplified. All data is stored in one place, files are uploaded to one hosting, and their processing is carried out according to the same principles. Additionally, you can create data backups.
The corporate portal should be as secure as possible, because competitors can use the services of hackers to obtain inside information. Also, do not exclude the risk of data leakage, so you need to carefully play it safe from all risks.
Who needs corporate portals on Bitrix?
The answer to this question will be this: corporate portals are needed by all large companies seeking to optimize and increase work efficiency.
It is important to distinguish such a portal from a regular site designed to communicate with customers.
First of all, this is an internal system for employees, which has a much wider functionality.
Most corporate portals are initially inaccessible to ordinary users. Such resources are created for internal use. This is an optional purchase for small businesses, but an indispensable find for large chains.
It is important that only qualified specialists deal with the creation, configuration and support of the portal. The presence of problems and malfunctions can adversely affect the activities of the entire company, so it is necessary to ensure a professional approach in advance.
Who will use the corporate portal?
Users of corporate portals can be conditionally divided into several groups:
- Ordinary users;
- Relations and Communications Managers;
- HR managers;
- IT professionals;
- Heads of departments and divisions.
Each group has its own needs that must be taken into account when creating. For ordinary users, this is a quick work with information, timely receipt of updates and automation of routine operations.
Communications professionals need tools to share information, develop and conduct internal marketing activities, collect information about employees and assess the current intra-corporate situation.
HR managers need archives of documents, results of surveys and questionnaires, tools for working with new employees, as well as a variety of statistical data.
IT specialists require mechanisms for processing applications, analysis of statistics and frequency of calls, convenient contact databases, the presence of a unified access point to information systems, and other auxiliary tools.
Managers need operational communication with subordinates, as well as analysis, processing and convenient visualization of any relevant information at any time.
Corporate portals on 1C-Bitrix
1C-Bitrix: Corporate Portal is a powerful resource for managing internal processes in a company's activities. The system allows you to solve any issues and develop projects of varying complexity.
The software is installed directly on the internal hosting or server. Flexible settings open up wide possibilities, and a clear structure will not cause problems when mastering.
It will not take much time to learn how to work with 1C-Bitrix: Corporate Portal, because the system interface resembles familiar social networks.
There is a wide range of convenient tools to optimize workflows, improve internal communication, manage urgent tasks, maintain documentation and much more.
Product Features
Among the main features of the product:
- Task and project management, including integration with lists, templates, calendars, and designers. You can monitor the implementation of installations in a timely manner and identify violations.
- Scheduling time, where activities, breaks, absences and other data will be noted.
- Automation of business processes using a visual designer.
- Internal and external communications, including chats, messaging, document co-authoring, and voice and video communications.
- CRM database for customer records, sales, partners, deals and events. Here you can plan cases, use business processes, process the results of transactions and contact customers.
- Personnel management using a visual interface, search, personal pages and reference data.
- Mobile applications allow you to work from any device and screen.
- Desktop applications support basic functions even when the browser is closed.
- Integration with 1C keeps the product catalog and price list up to date.
- Integration with Google, GoogleDocs, MS Outlook, MS Office, McOS, Android, iOS and other essential services.
findings
1C-Bitrix: Corporate portal is a practical and multifunctional choice.
The system combines a huge number of universal tools, while being distinguished by the highest reliability and safety. Now this platform can be bought on the official website.
Some aspects of the comparison of "1C-Bitrix: Corporate Portal" and "Microsoft SharePoint"
Introduction
The problem of choice is different - for the SMB segment (Small and Medium Business) and large companies. Large companies with their own IT department have already heard a lot about Sharepoint, and they are interested in specific arguments, why a new product and a new platform for solving specific problems would be better for them. Small businesses (sometimes without their own IT infrastructure) sometimes do not know at all which product can fulfill their desires, but a priori they use two most important criteria. The first is the speed of deployment, the ability to immediately start using the product. Such companies cannot afford multi-month implementations. The second most important criterion is the price. It should be optimal and reasonable. The same requirement must be met by the cost of ownership in the long term.
It is far from always possible for a client to make an objective comparison on his own, due to insufficient knowledge of the characteristics and features of both 1C-Bitrix: Corporate Portal and Sharepoint Server. There are many psychological and emotional components (price factor, opinions of acquaintances, etc.) that prevent the client from weighing the pros and cons.
This document attempts to consider a number of factors in the acquisition, implementation and use of products from 1C-Bitrix and Microsoft for the SMB segment. It is impossible to consider the document as a full-scale study, affecting all aspects and features of each of the products, since each of the products has a long history, its own established view of solving certain problems. It is unlikely that such a comparison is possible in principle.
Brief Comparison Summary
For the small and medium business (SMB) segment, "1C-Bitrix: Corporate Portal" in many cases is the preferred choice compared to the Microsoft Sharepoint Server product.
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1C-Bitrix: |
Microsoft |
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License cost | ||
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Control Interface | ||
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Functionality | ||
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Integration into IT infrastructure | ||
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Cross-platform | ||
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Crossbrowser compatibility | ||
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Flexibility of customization | ||
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Redesign flexibility | ||
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Performance | ||
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Security | ||
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Fitness |
high |
Medium |
About products
Microsoft SharePoint
The family includes two main products:
- Microsoft SharePoint Foundation is a free application for Windows Server. Microsoft SharePoint Foundation provides the basic infrastructure for collaboration - editing, document storage and workflow platform, version control, to-do lists, reminders, etc. Previously, Microsoft SharePoint Foundation was known as WSS (Windows Sharepoint Services).
- Microsoft SharePoint Server 2010 is a paid component for integrating SharePoint functionality into MS Office applications. It is an add-on for Microsoft SharePoint Foundation and extends its capabilities. Formerly known as Microsoft Office SharePoint Server (MOSS).
Simply put, there is essentially only one commercial product for creating a corporate portal from Microsoft - this is SharePoint Server 2010. It is impossible to consider it as a separate product of SharePoint Foundation, which is included as a free add-on for another product - Windows Server, since in fact it is only a platform or basis for development of portal solutions.
The following figure will help visually show the fundamental difference in functionality (http://blogs.technet.com/b/vladkol/archive/2009/01/11/office-sharepoint-server-2007.aspx):
SharePoint Foundation features are only featured in the core and green sectors here, all other features are only in SharePoint Server. That is, Foundation lacks or has very limited functionality of most of the portal modules: content management system, portal parts, search, employee social network and employee personal account, web forms and many other components.
Accordingly, in Foundation-based solutions, the missing functionality is developed from scratch or finalized by the developer of the final solution, which is not related to Microsoft development. But at the same time, when describing the advantages of these solutions, development companies often use the general term Sharepoint and refer to all of its advantages, which, as has already been shown, is incorrect.
Based on the foregoing, in this review, the term Sharepoint is hereinafter understood exclusively as a product Microsoft SharePoint Server 2010 and the comparison will be made with it.
The product was released in 2008, is an independent software product, based on the common BitrixFramework platform, on which another popular (http://itrack.ru/research/cmsrate/) product of the company "1C-Bitrix: Site Management" is also developed. Official resource: http://www.1c-bitrix.ru/products/intranet/
The boxed delivery of the product exists in 4 editions that differ in functionality. In addition, there is a Bitrix24 service that allows you to use the corporate portal in SaaS (Software as a Service) mode.
License cost
Microsoft SharePoint Server
Choosing the optimal composition of licenses for the operation of a corporate portal on Sharepoint is a rather difficult task that only an experienced licensing specialist can correctly perform (and this is Microsoft's opinion). Delivery of Microsoft Sharepoint Server 2010 involves the purchase of the following licenses:
Microsoft Sharepoint Server 2010 Server License
- Client Access Licenses (CALs) per user or device working with the server. This is usually understood as a seat license - by the number of employees in the company using the portal.
- License for Windows Server 2008 Standard operating system or higher
- CAL for Windows Server by number of seats
- License for SQL Server Standard Edition DBMS
- CAL for SQL Server by number of jobs
Licensing of the portal and related components for access from the Internet is an additional license.
1C-Bitrix24: Corporate Portal
The licensing scheme for "1C-Bitrix: Corporate Portal" is simple. The product comes in two editions: "Corporate Portal" - RUB 199,500 and "Holding" - RUB 499,500
The license is purchased for one installation, regardless of the number of servers (in cluster mode). Editions differ in functionality that is available to portal users. To solve most of the tasks facing the portal, the Business Processes edition is recommended, it has a full set of functionality, with the exception of multi-departmentalism and a number of specific modules that are in demand either in large companies or for special tasks. For large, as well as geographically distributed companies, the "Holding" edition is intended. In addition to the built-in scaling tools, it also allows you to implement a multi-branch portal structure.
Server licenses from 1C-Bitrix do not impose any restrictions on the ability to access the portal for users from the Internet, so there are no additional costs for organizing remote work from outside the office.
Editions are licensed by users, the cost of an additional user (similar to CAL) is 1400 rubles, regardless of the edition. In addition (unlike the Microsoft product), 25 user licenses are already included in the price of the product edition, and there is also a license for an unlimited number of users worth 599,000 rubles. This license is beneficial for companies with more than 400 portal users.
Licensing Comparison Table
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Microsoft SharePoint |
1C-Bitrix: Corporate Portal |
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Server software licenses |
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Windows Server Standard 2008 R2 Windows Server CAL 2008 SQL Server Standard 2008 R2 for 1 processor |
(based on free software)**. 0 rub. |
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KP server license |
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| SharePoint Server 2010 RUB 295,029 |
Edition "Corporate Portal" Edition "Holding" |
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Client licenses (seat license) |
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| 0 pcs | As part of a server license 25 pcs. |
| Microsoft Office SharePoint 2010 Standard CAL RUB 5,646 | License for additional user (over 25) 1400 rub. |
| Unlimited license No | Unlimited license RUB 599,000 |
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Total for a company of 100 employees: |
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RUB 1,508,028 | |
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Total for a company of 500 employees: |
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RUB 3,118,029 *** | |
*Microsoft product prices are ERP (Estimated Retail Price) for enterprise customers under the Open Value + Software Assurance program when paid in advance, obtained at http://www.microsoft.com/licensing/licensewise/ on December 5, 2011.
** 1C-Bitrix supplies and recommends the use of free Hyper-V, VMWare and other virtual machines with a fully configured and productive environment (Linux + MySQL), which was created for companies that do not have much experience with Linux systems. A similar option is "Bitrix Web Environment" for Windows, which will install the environment components necessary for operation as an application for Windows.
*** For large organizations, it may be necessary to scale the Sharepoint portal across multiple servers, which must be taken into account in the cost of licenses for both Sharepoint Server itself and related software products, which may require more functional editions.
Licensing the Sharepoint portal for a small company of 100 employees will cost one and a half million rubles, which is 10 times more expensive than the cost of 1C-Bitrix: Corporate Portal licenses. For large companies 1C-Bitrix: The corporate portal is especially beneficial due to the availability of a license for an unlimited number of users for large companies, and also due to the fact that scaling the portal to several servers does not require the purchase of additional server licenses.
Product functionality
The task of comparing functionality is very multifaceted, and it is almost impossible to build a simple comparison table with a list of features and their representation in each product. Microsoft and 1C-Bitrix have their own ideology, their own principles for solving business problems. It is very difficult to choose the required level of detail of functionality and make some kind of a single list of them that would equally well illustrate the solution of customer problems.
We propose to consider several aspects that will illustrate the difference in approaches and the corresponding differences in functionality.
Ready portal out of the box
Functional Conclusions
The functionality of Sharepoint is very significant and allows you to implement almost anything. With proper tuning and individual refinement, after the specialists have expended some effort, this toolkit can satisfy almost any request of the most demanding customer. However, many experts emphasize that the readiness of the functionality to work out of the box is very low, the solution is simply inconvenient, not configured. A recent study (http://www.bitrixsoft.com/company/blog/unleashed/2109.php) showed that approximately 93% of customers are ready to be satisfied with an alternative solution to SharePoint, with fewer features, but completely solving their problems. We are talking about small and medium-sized businesses.
In turn, the functionality of 1C-Bitrix: Corporate Portal also provides a very wide range of functionality for small and medium-sized companies. Yielding to the Microsoft product in some capabilities, it surpasses it in others, and, as a rule, more in demand in
segment of small and medium-sized companies.
Technology platform
1C-Bitrix: Corporate Portal
Conclusion
"1C-Bitrix: Corporate Portal" is a portal solution that is ready to work out of the box, safe and fully meets the criteria of functionality and price. The product is specifically designed to meet the specific needs of the mass customer out of the box. The solution can be implemented in just a few hours, provides rich functionality out of the box and does not require deep knowledge for maintenance. Equipped with a robust security system that can cope with the ever-increasing level of threats, the product will ensure reliable operation within the company. It is important to note that the product comes with guaranteed technical support from the vendor and includes free updates (not only minority updates, but also major updates that affect a major platform change). As a result, a company that has implemented a corporate portal gets more functionality for less money and in a shorter time.
Small and medium organizations should carefully consider the full set of hidden costs when considering SharePoint as their internal work environment. Sharepoint was designed for large enterprises and does not always fit into the specific requirements of small and medium businesses in many of the aspects mentioned above. Sharepoint is a solution for enterprises that have serious IT budgets, special requirements for product functionality and qualified personnel who are able to a) configure, modify and implement functionality and b) maintain the platform. As a result, the product often receives negative feedback from small and medium-sized enterprises that have not been able to adequately implement it.
1. 1C-Bitrix: Corporate portal - official site
https://www.1c-bitrix.ru/products/intranet/
2. Microsoft Sharepoint - official site
http://sharepoint.microsoft.com
3. Choosing a Cost-Effective SharePoint Alternative For Small and Medium-Sized Businesses
http://www.bitrixsoft.com/download/files/Bitrix_SharePoint_Alternative_White_Paper.pdf
4. Microsoft Sharepoint and Alternatives for the Poor
http://coffeedesign.rf/information/microsoft_sharepoint_i_alternativy_dlya_nebogatykh/
5. Use of SharePoint in the Russian web development market
http://habrahabr.ru/blogs/studiobusiness/120387/
6. Microsoft Product Sales Guide
https://partner.microsoft.com/download/eng/40017358
7. Microsoft SharePoint Server 2010 Assessment Guide
8. Sergey Ryzhikov: There is practically no competition in the corporate portal market today
http://www.cnews.ru/reviews/index.shtml?2011/11/18/465146
10. WordPress versus SharePoint, another big smackdown
1C-Bitrix: Corporate Portal- a software product for creating an internal corporate information resource that solves the company's communication, organizational and HR tasks. The solution was developed by 1C-Bitrix.
Opportunities
- The standard delivery of the product includes 25 functional modules and more than 500 ready-made components for the most common tasks. This means that you can quickly start working with the portal and expand its functionality as needed.
The product actively applies the principles of Enterprise 2.0 - the use of simple, effective, familiar and familiar to the user tools from the "Web" - social networks, instant messages, search, tag clouds, forums, blogs and other services that simplify information search and internal communications.
- The product is easily integrated into the company's IT infrastructure, having a large set of standard interfaces to various services and services: Active Directory, Microsoft Office, "1C: Payroll and HR", import/export of data in various formats.
- The portal server can run on Windows, Linux / Unix and other platforms, depending on corporate standards and the requirements of IT services. Technical requirements also provide for the use of several DBMS: MySQL, Oracle, Microsoft SQL Server.
Price
The basic package for 25 users costs only 34,500 rubles. This version provides a license for 25 users. The license for an additional user for "1C-Bitrix: Corporate Portal" allows you to increase the number of active users of the system. The cost of each additional user of the system is 500 rubles.
1C-Bitrix: Corporate Portal 9.5
A specially designed licensing policy serves to present customers with three approaches to managing communications within the company. Starting from version 9.5, "1C-Bitrix: Corporate Portal" is distributed in three editions ("Company", "Joint work", "Business processes"), each of which meets different market needs.
- The "Company" edition allows you to create a full-fledged corporate portal in 4 hours, which serves as an official source of news in the company, is a single place for storing corporate rules and instructions, contains information about the company, including its organizational structure and employee database. The edition is offered at a fixed price of 19,900 rubles, excluding the number of users, for a company of any size.
- The Collaboration edition includes all the benefits of the Company edition, and also contains tools to increase the effectiveness of teamwork in an organization. Employees can manage tasks and assignments, work with the calendar, projects, use WiKi and the Extranet. Collaboration edition allows employees to communicate effectively with each other, even if colleagues are scattered across offices and different cities. For the convenience of all employees of the company, the Collaboration edition includes a corporate short message service, personal blogs and the possibility of organizing video conferencing. The edition is offered at a price of 59,500 rubles and includes a license for 25 users. A license for an additional user participating in collaboration will cost 500 rubles.
- The Business Processes edition combines the functionality of previous editions and provides flexible tools for visual design, business processes, and record management. The toolkit will allow the management to control the implementation of key business processes, identify the problem in time, improve the quality and increase the speed of processes. The edition is offered at a price of 99,500 rubles and includes a license for 25 users. A license for an additional user will cost 500 rubles.
As part of the new licensing policy, current customers of "1C-Bitrix: Corporate Portal" have the opportunity to upgrade to any of the new editions for free.
New customers can download and test any edition of the product for free for 90 days. For the convenience of IT specialists, an installer has been prepared for quick deployment of the product in Windows and Linux environments.
1C-Bitrix: Corporate Portal 10.0
Version 10.0 is a new product with new features and concepts for task and project management, time tracking, CRM system, live updates, microblogs, integration with Microsoft, Google and Apple products, as well as tools to improve efficiency performance of each individual employee and the company as a whole.
One of the most anticipated tools of the new version is "Tasks 2.0", a task and project management system with reports on the performance of each employee, each department and the entire organization. Often, companies experience difficulty in motivating an employee to work with tasks on the portal and fully use this tool. "Tasks 2.0" actively involves self-organization: an employee can independently set tasks for himself and accept them from the manager.
In the performance report, the manager sees data on the performance of employees, departments and throughout the company. Efficiency is determined by the number of completed, overdue tasks, and also depends on the assessment of the task by the head of the department. Each employee can view their performance data and compare it with the final results of their department.
The new system "Time Management 2.0" serves to record working time "without a checkpoint", to improve discipline without creating tension in the company, allows you to build a discipline of any degree of rigidity, depending on the choice of the manager. The system takes into account the beginning and end of the working day (a time sheet of working days is maintained). Employees can mark the beginning of the working day "retroactively" by requesting confirmation from their manager. The "Working Day" interface helps to plan tasks and events for the day, mark the beginning and end of the working day, write a report for the day.
1C-Bitrix: Corporate Portal 11.0
The 1C-Bitrix company announced in November, 2011 release of the new version of a product "1C-Bitrix: Corporate Portal 11.0".
“We help companies become more efficient. Planners and Working Papers will allow many to really deal with the problems of growth. For service companies Tasks and time tracking will help to get rid of waste. Collaboration in companies is becoming more social. Business becomes social. This makes the working environment transparent and friendly for employees,” said Sergey Ryzhikov, CEO of 1C-Bitrix.
In the new version of 1C-Bitrix: Corporate Portal 11.0, the Meetings and Planners service has been developed. Planning meetings are an indispensable tool for the activities of any organization, which, unfortunately, is not automated in any way, preparation is carried out by correspondence by e-mail, the results are recorded at best by letter, the goals set are not fulfilled, meetings are long and inefficient. A new tool in the Corporate Portal reduces preparation time, makes it convenient and quick to conduct and collect reports on the meeting, allows you to control the fulfillment of the goals set at the meeting, store history and ensure the “transparency” of the entire process for management.
In "1C-Bitrix: Corporate Portal 11.0" the service "Have an idea?" is implemented, which uses the potential of the company's employees. Any employee can offer his idea for the development of the company's business, evaluate the ideas of his colleagues, comment on them. All votes "for" or "against" are taken into account, and based on the opinion of the company's employees, an idea rating is formed.
Also in the new version, a simple and convenient tool for preparing and checking "Working Reports" is presented. Now these are not even reports in the usual sense, but part of the communication process with very important feedback, which is so necessary for the employee and manager. Once a week or a month, an employee prepares a “Working Report” for the manager using a special form on the corporate portal, and the manager evaluates this report - puts a positive or negative rating. All changes in the report are available to the manager and employee in the "live feed" and they can be discussed right there. Employees receive prompt feedback to improve their work. The new tool makes reporting transparent at all levels of the company and allows you to quickly see problem areas and use reports to develop KPIs for employees and departments.
In version 11.0, each employee of the company can vote for a message, document or comment with the "Like" button. It is important for employees that their materials are seen, read, and even if not commented on. We are used to this on the Internet - we get a lot of support from friends and colleagues in the form of "likes". The opportunity to see who rated you can inspire an employee to creativity and much more activity within the company; this is a fantastic potential for developing relationships in the company, for motivating employees.
1C-Bitrix: Corporate Portal 11.5
“Social Intranet” is a new approach to collaboration that allows using all the advantages of social networks in the corporate portal, such as: instant feedback from colleagues (“likes” and comments), “live feed”, internal messages, social search and others. "Social Intranet" increases work efficiency and allows each employee to become more successful.
The new version of "1C-Bitrix: Corporate Portal 11.5" includes the following changes:
- two interface options "Classic" and "Bitrix24";
- new system of internal messages;
- built-in Web messenger;
- tools for visual design of the company structure;
- the ability to make the team available for work on the Extranet;
- integration of business processes with tasks and CRM;
- new interface of "Calendars" and much more.
Starting from version 11.5, the delivery of 1C-Bitrix: Corporate Portal includes two interface options - Classic and Bitrix24, named after the new cloud service, the launch of which was announced by 1C-Bitrix on April 12. The new interface has already been implemented in the Bitrix24 service, and now all its advantages are available in the boxed product 1C-Bitrix: Corporate Portal.
In the Bitrix24 interface, unlike the Classic one, in the center there is a “Live feed” of updates on the portal, from which employees instantly learn about any changes: new messages and comments from colleagues, new tasks and events, photos and much more. Another important difference is the "Add" button - a single access center for managing tasks, calendars, files and messages - allows you to quickly perform the desired action from any page of the portal.
In version 11.5, the developers introduced a new internal messaging system. A message to colleagues can now be sent in one click, directly from the Live Stream. Messages can be addressed personally to an employee, several employees at once, a company department or a work group. You can attach a document, photo, or video to a message and discuss it with colleagues.
The product implements an internal Web messenger - a safe and effective communication tool for employees. To work with the web messenger, you do not need to install third-party programs - messages and files are exchanged on the portal through a regular browser. All correspondence with colleagues is stored on the portal in history - with its own built-in search in the message archive. Web messenger allows you to refuse to install XMPP servers and special Jabber clients in your company.
In version 11.5, the structure of the company can be designed visually - just drag and drop an employee from one department to another, change department heads, add new employees. Subordination in the structure affects almost everything: who sends reports to whom, to whom a task can be delegated, etc.
In version 11.5, Extranet does not require a separate template. Employees now always work inside the corporate portal. Thanks to a well-thought-out system of differentiation of access rights to information, employees can invite external users to Extranet workgroups, place documents and files in them - Extranet users will not have access to confidential internal corporate information.
Business processes in version 11.5 are integrated with tasks and CRM. Now you can add a task to any stage of the business process and assign a responsible employee. Integration with CRM allows you to automate the processing of leads in accordance with the desired business process. For each business process, you can now automatically create a report that will be saved in the history of the business process. You can add formulas to the parameters of any action (for example, insert them into the field with the start date of the task).
In Calendars, the interface has been significantly updated to make it easier to work with events. Tasks are now displayed in the "Calendar" grid, and you can quickly distribute your working time or estimate the workload of a project team. The universal multi-button "Add" makes it easy to create in the "Calendar": a new event, including an event through the "Scheduler", a task, a new internal or external calendar.
1C-Bitrix: Corporate Portal 12.5
Updates include mobile CRM, account management, video calling, quick document viewing and editing with Google Docs, and more. Also, the Bitrix24 cloud service opens an API, which will allow each web developer to independently expand the capabilities of the service with their own modifications.
Mobile CRM and account management
The new version expands the functionality of the mobile application: it becomes possible to work in CRM - view transactions, invoices, contacts and appointments. This update will be especially useful for companies whose sales team is often on the go. Now contact information of clients, information about meetings and cooperation history will be available to them from any mobile device - tablet or smartphone, both based on iOS and Android. According to analysts at Gartner Research, the growth in the number of mobile CRM app downloads in app stores will grow by 500% by 2014. The possibility of operational work of employees using mobile devices is becoming a serious competitive advantage for companies.
Another important CRM update in the 1C-Bitrix: Corporate Portal product and the Bitrix24 cloud service is the ability to work with accounts. Now you can issue invoices, as well as set their statuses (from sending to the client to receiving payment) directly in CRM. Issued invoices can be sent to customers by e-mail in PDF format directly from CRM.
The innovation will significantly increase the transparency of the work of the sales department, since now in CRM you can track the entire chain of work with clients - from the appearance of a "cold" lead to the completion of the sale. The transparency of the work processes of the sales department allows you to increase its efficiency, since it is now easy to find weaknesses in the work. In the near future, the developers plan to release CRM integration with 1C:Enterprise to synchronize data on invoices and received payments.
Free video calls
Video calls without restrictions and billing became available to all users of the Bitrix24 cloud service desktop application and the 1C-Bitrix: Corporate Portal 12.5 product. The new functionality will also be available to those who use the latest version of the Google Chrome browser. Making video calls does not require the installation of new plug-ins or special settings.
The video call service is developed using WebRTC technology, which provides high quality video transmission and echo cancellation, thanks to the mechanisms used to adapt the signal to changing environmental conditions.
For companies whose employees are limited in using the Internet, it is proposed to install a media server, thanks to which video calls can be made within the corporate network, without traffic passing through external services.
Editing documents in Google Docs - an alternative to the office suite
Users of the corporate portal on the 1C-Bitrix platform and the Bitrix24 cloud service can edit documents uploaded to the portal without installing the Microsoft Office office suite on their PC. The possibility is implemented through integration with the Google Docs service. To view and edit files in popular office formats, the user only needs to be online - the document will automatically open in Google Docs, and all corrections made will be saved on the portal.
Bitrix24.Disk for Mac OS X
The cloud storage capabilities for working with Bitrix24.Disk documents are now also available to users of Mac OS X. Previously, this functionality was available only to users of devices based on MS Windows.
Cloud storage "Bitrix24.Disk" allows you to work with documents and files, even when offline, as well as share them with colleagues. Synchronization of changes made to the document occurs automatically, even if they were made in the absence of the Internet. Cloud storage is connected on the computer “in one click” through the desktop application: a folder appears on the user’s computer, and all files saved in it are automatically transferred to the Bitrix24 cloud, where the entire history of changes is stored.
Open API
The Bitrix24 cloud service opens an API that will allow developers to supplement the service's capabilities with their applications, and customize the service to meet the needs of users. It will be possible to integrate with the service both third-party applications running on a separate hosting, as well as applications developed specifically for Bitrix24 and built into its interface. In the near future, 1C-Bitrix plans to open an application marketplace for the Bitrix24 service. The company's experience shows that this is a very popular area - the application store for boxed products has been operating for more than 1.5 years, it now features over 1000 applications.
Company records management
Bitrix24 cloud service users now have access to Universal Lists, a convenient record management tool for a company. With the help of "Universal Lists" you can organize such business processes as accounting for incoming / outgoing correspondence, maintaining a register of contracts, as well as adjusting the accounting and storage of any other structured data, refer to them. Such a tool is often needed by companies, regardless of their size or field of activity. Previously, this functionality was available only to customers of the 1C-Bitrix: Corporate Portal product.
Corporate "Dropbox"
On March 7, 2013, 1C-Bitrix launched for testing a beta version of the Bitrix24.Disk cloud storage for users of the Bitrix24 service and the 1C-Bitrix: Corporate Portal product, which provides the ability to access working documents and files from any device, even while offline, as well as share them with colleagues.
After connecting, Bitrix24.Disk creates a special folder on the user's computer and copies documents from the portal into it. When making changes to copies of documents from the Bitrix24.Disk portal, it automatically synchronizes changes to documents on the portal. The SSL protocol ensures secure data transfer.
Files saved in a folder are automatically transferred to the Bitrix24 cloud, where the entire history of changes will be stored. If necessary, you can even recover deleted files that have been moved to the trash.
“Previously, files could be uploaded via a web interface or by connecting a network drive via WebDAV, meaning you needed Internet access to access the files. Now you can always access. This is the main advantage. Plus – the company saves all information on the resources, nothing is lost and "does not leave" together with the left employee", - explained TAdviser in 1C-Bitrix.
The available storage limit is determined by the tariff framework, told TAdviser in the company. For example, for the "Company" tariff, it is 100 GB. For the boxed version of the product, the amount of storage will be limited to the server where the company stores data.
At the time of launch in March 2013, Bitrix24.Disk became available only for Windows users. The release of the version for Mac computers is scheduled for April 2013. The April version of Bitrix24.Disk will also support synchronization of group and company documents and support shared folders for employees.
Tablet app
The Bitrix24 and 1C-Bitrix: Corporate Portal services have an app for tablets running on both iOS and Android. Tablet device users will be able to read the Live Feed, post photos, send messages and comments, discuss projects, work with documents, view documents saved in Bitrix24.Disk.
The tablet app and the previously released mobile app are integrated with calendars, allowing you to schedule and confirm appointments directly from your devices. Push notifications allow you to keep abreast of important work events even when the application is closed.
In addition, registration of new accounts in Bitrix24 is now available directly from a mobile device.
Apps for smartphones and tablets can be downloaded from the App Store (www.itunes.com/appstore) and Google Play Market (play.google.com).
CRM system improvements
One of the most popular reasons for using the Bitrix24 service is the CRM system. After the update, navigation and interfaces have become much more convenient in it, they have been redesigned taking into account user behavior research.
Now most of the most common actions in CRM can be performed without unnecessary clicks, this applies, first of all, to the interface for working with a “deal” - editing information about it, creating new deals, visualization and the ability to switch execution stages, a new format for displaying information about a deal.
Now you can search for information only on CRM and create your own search templates in the "smart" filter - these updates provide quick access to information. The filter also contains predefined forms that correspond to 90% of regularly asked search queries.
After the updates, users will be able not only to send letters to potential customers from CRM, as it was before, but also to create letter templates for themselves and colleagues. In addition, it became possible to make calls through IP telephony applications directly from the interface of the CRM system.
"Corporate portal", "social intranet", "internal corporate network" - these terms generally mean the same thing, a kind of information space available to employees of one company for effective joint work. Nevertheless, there are a lot of varieties of this kind of programs, because even the usual CRM can be called a program for managers to work together with the company's client base. Today we want to talk about the 1C-Bitrix Corporate Portal, which is a special system for managing the information space within your organization. This program is designed to address issues of teamwork and project management, and is an excellent tool for internal communications.
What is the "Corporate Portal" for?
The corporate portal solves many problems inherent in both firms with a small number of employees and large organizations with a large number of departments and a complex hierarchical structure.
First, it is a paperwork. Many managers are faced with the fact that employees store important documents on their computers, "flash drives" and other media and, if necessary, send files by e-mail. In such conditions, it is not necessary to talk about sharing access to current versions of documents. A single repository of documents, to which customizable access to reading and editing, provided in the corporate portal, solves all these issues.
Secondly, which is part of the corporate portal CRM modules, meets the most modern requirements of advanced managers. A full-fledged client base, built-in and custom client processing scenarios (sales funnel), various reports, all this allows you to communicate effectively and on time with the client. In addition, if the manager falls ill, goes on vacation or quits, it is easy to transfer the client to another responsible employee, he will have access to the company's contact persons, comments on the project, its payments, documentation, and will be able to continue working with the client without any problems in such a way that the client even will not feel it and will be satisfied.
Thirdly, the effective interaction of employees within one or more working groups. The manager can assemble one or more working groups to work on joint projects, appoint those responsible for the implementation of certain tasks, control their implementation, view and comment on the results of the work. In addition, the corporate portal provides a place for external communications, the so-called extranet, where you can discuss the project and make decisions together with external users, for example, with customers.
Fourth, the social component of the corporate portal. It is no secret that the efficiency of the work of employees increases when they feel their need and involvement in the work of the company, its success, when employees know what is happening in neighboring departments and subdivisions, so to speak, they are imbued with the corporate spirit. The corporate portal is an ideal environment for the development of effective communications within the company. The live feed informs about the latest changes in the life of the company, announcements, new tasks, the upcoming birthday of the employee, participation in the conference, photos of the employee who returned from vacation - all this is displayed in a single event feed, so you do not miss anything important. In addition, pay attention to how employees communicate during the working day, someone writes messages on icq, someone leaves messages on Skype, this is inconvenient in terms of offline work. For example, you wrote a message on Skype, left it, and the employee then opened Skype and did not receive important information, because you were no longer online. The corporate portal has built-in messaging tools, similar to email messages, and a messenger within which you can organize chats. Now not a single important message will escape your eyes.
Fifth, control and accountability. For the manager, it is important that tasks and projects are completed on time, and employees effectively allocate their working time. To analyze such data, the corporate portal has a number of tools: time tracking, absence schedule, work reports, meetings and planning meetings.
When is the Company Portal open?
You need to understand that any implemented system begins to work and bear fruit only with proper use and work. What does this mean? You can purchase the 1C-Bitrix corporate portal, install it and continue to communicate via icq, skype, send documents for approval to another department by mail, etc. For really effective use of the corporate portal, you need to work with employees, train them to work with the portal, and demonstrate the benefits that its use provides. To do this, initially the system must be properly configured, users created, rights set, etc. This work, of course, is best entrusted to specialists, official partners of 1C-Bitrix, who can provide the full range of services for installation, configuration and training in working with the corporate portal.
How much does the Enterprise Portal cost?
In addition, the corporate portal has its own "cloud analogue", the Bitrix24 system, provided according to the SAAS model, when you pay for a certain period of using the program.
Corporate communications
Internal corporate communications
Live dialogue directly through the Portal, in a secure environment - that's an effective tool for daily communication between employees! Why effective? Because it speeds up and reduces the cost of these communications, and, therefore, helps to increase their effectiveness. As the number one tool, the instant messaging system through the Corporate Portal does not reject, does not cross out the "iron" phone and e-mail - on the contrary, it complements these familiar ways of communication.
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Video conference rooms and one-on-one video communication
Expand with Video Intercom a full-blown video conferencing in company. Hold your own video conferences and online meetings, involve employees of remote offices and departments in the discussion of work issues. For high-quality video communication, you will not need anything other than a browser, a regular webcam and a microphone.
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Send&Save technology
With this technology Correspondence employees by email duplicated on the Portal, archived by topic and indexed by an internal search engine. Save important contacts, data, discussions - and protect the company from information loss. Grant access to the archive to employees - in accordance with their access rights. Directly on the Portal discussions within working groups - by e-mail!
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Representation of company employees
Employee business card- his profile, . As in social networks - a personal space on which an image and a mini-dossier are formed that determine the status and position of a person in a company. All the information about him is at a glance: both contact details, and in which groups he is a member, and what he is doing at the current time, with whom he communicates, what he writes on blogs, what he is fond of. You can immediately call and write to a person, and the system will tell you, ?
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Company introduction
The face of the company- business card image. A whole section on the portal - "Company" is designed to form this correct image - a face. Post here the official information about the leadership, mission, strategy and structure of the company. Create a public photo gallery and video library. All this will not only create, but also strengthen the corporate culture and image of the company.
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Teamwork
Teamwork and social networks
Your company team is community! The corporate portal is a working platform for it. We took the path of using the established tools of the social network. And that is why the product module of the same name is designed so that your employees solve business problems with the same pleasure as when communicating on Odnoklassniki. Combine employees into groups using the usual mechanisms for their creation - this will improve communications in the company and increase work efficiency.
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| Invite colleagues from other companies to work groups: suppliers, distributors, partners - and you will be able to solve common problems with them. At the same time, communication with "external" users will be confidential, and the security of the Intranet will not be violated. |
Universal lists in the public part
Of course, you need to create on the Portal such lists as a FAQ. Do it directly from the "public" without going to the admin panel! Visual generic list editor will help you quickly create and configure repositories of any type of information. And by using visual components with support drag&drop, do it easily. Moreover, not only to enter data into storages, but also to edit them.
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Enterprise Information Management
(ECM, Enterprise Content Management)
Create any number centralized document storage on the Portal, and not only on Infoblocks, but also by using the usual physical folder. The product toolkit will allow them to be managed, searched for, integrated with office applications and calendars, connected as network drives. A special component of the product "Document Library" will provide both collective work with documents, and discussion directly under any published documents, and downloading documents via WebDAV, and storing version history through a standard workflow, and all other functions related to document modification.
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Integration options
The portal is easily integrated into the company's IT infrastructure, having a large set of standard interfaces to various services and services: Active Directory, Microsoft Office, "1C 8.1: Payroll and personnel management", import / export of data in various formats. For example, you can easily upload data from the 1C application by automating the upload procedure itself: both the company structure, and the lists of employees, and information about their absence and personnel changes. And this is not the only way to solve the problem: there are CSV lists, there are special files that can be used to automate uploading. Even from the Active directory unloading is possible! And the head of your company can view up-to-date data from the 1C:Enterprise system in real time - using gadget "Report 1C". Finally, you can integrate a corporate portal and an external site using "Controller A" - a system for integration.
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Employee training and testing
Right on the Portal, you can train your employees by creating various courses: say, for new employees, for the sales department, for negligent partners. What's more, you can check how they learn these courses by creating certification tests. Take a look at the personnel testing logs - you will see how many attempts were made and points scored when passing the tricky tests you created. Tip: Start with the Portal course - it comes with the product.
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Business process automation
Business processes
on the Portal - a full-fledged and powerful management functionality! Automate routine business processes in the company, manage all stages of the process and the actions necessary for its execution. Form visually a sequence of business process steps, moreover, directly from the public part of your portal - without entering the administrative one.All editions of the product already include a set of ready-made standard templates business processes, and in the "older" edition - Business processes - you will independently create your own, arbitrary, new business processes. Via "Business Process Designer"- a simple and convenient visual tool - it's easy and not difficult to do it.
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Automation and planning
The Company Portal has a whole range of great tools for automation of office operations! Plan in advance both your meetings and meetings - there is a tool for reserving resources and meeting rooms. Fill out electronic applications "once or twice" - the Electronic applications mechanism will speed up the processing of such procedures (passes, business cards, drivers, office supplies) and save time on routine operations. Use 100% workflow for collective work with documents, turn on the mail notification system when discussing important tasks - everything will go on time and as expected. And the Event Scheduler tool not only will pick up the time, optimal for everyone prospective participants in the meeting, but even the necessary negotiation room book - automatically!
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