A valuable letter with a list of attachments or a registered letter with notification? How to properly send a claim by mail? How to send a registered letter with return receipt requested? How to send letters by Russian Post.

11.12.2023 -

A letter is a piece of mail containing text (text message) or other attachment. Letters are of the following types:

simple;
with declared value;
custom.

Let's take a closer look at what a registered letter is. Only written texts (messages) are sent by registered mail, and it is handed over to the recipient personally against signature by the postman.

The postman delivers the letter home, but if the recipient was not at home, then the postal worker puts a notice of receipt of the registered letter in the mailbox. With this notice, the recipient must personally come to the post office, present his passport and receive the letter. All registered letters are registered in a single system and can be tracked on special websites on the Internet.

The cost of sending a registered letter weighing up to 20 g, excluding VAT, is 46.00 rubles. For overweight registered mail you must pay an additional 2.50 rubles. excluding VAT for every 20 grams.

How to calculate the cost of a registered letter

For example, you want to send a registered letter weighing 60 g from St. Petersburg to Moscow;
To do this, we add up the cost of sending a registered letter and the surcharge for an excess of 40 g;

In reality it will look like this: 46.00 RUR + 2.50 RUR + 2.50 RUR = 51.00 RUR, excluding VAT;

As a result, we get the amount of 51.00 rubles, which represents the full cost of sending a registered letter from the example, excluding VAT, the cost of the envelope and affixing stamps.

There are also first class letters and they are also simple, declared value and registered.

First class letters are expedited letters; such letters are delivered along the shortest routes. Due to this, the delivery time for such letters is significantly shorter than the delivery period for standard letters. The following parameters for 1st class letters are acceptable: the smallest size is 114x162mm, the largest is 250x353mm, the maximum weight is no more than 0.5 kg.

Prices for sending 1st class letters depend on the place of departure and weight; the distance of delivery does not affect the cost in any way. Consequently, the cost of a 1st class registered letter will depend only on its weight and place of departure.

In post offices there are separate mailboxes for receiving 1st class letters; letters are withdrawn from them much more often than from ordinary mailboxes. For the fastest sorting, 1st Class letters are always sent in yellow-edged envelopes with the 1st Class logo.

If you need to send something very valuable, then there is such an additional service as an inventory of letter attachments. This inventory is filled out in two copies according to Form 107 of the Russian Post. One copy remains with you, the second, along with the letter, is sent to the recipient. Such letters are accepted by postal employees in clear text. If you want to know cost of a registered letter with a list of attachments, then, unfortunately, such a service is not provided for registered letters. The service of inventorying attachments is provided by Russian Post only when sending valuable letters.

If you want to find out the cost and send a registered letter by Russian Post, all you need to do is visit any of the Russian Post offices, where its employees will advise, calculate the cost and send your letter.

An out-of-court procedure for resolving disagreements may be established by law or by agreement. In these cases, sending the claim by mail to the entity that violated the rights of the applicant is mandatory. In addition to the postal channel, there are other ways to send a complaint. These include:

delivery of the claim in person;
through the Internet.

Claim work can also play another role: in particular, it helps in solving practical problems. For example, if one of the participants in a legal relationship does not fulfill or improperly fulfills its obligations, the party whose rights have been violated has an urgent need to solve the problem of stimulating its counterparty to fulfill the obligation. In this case, it is necessary to record the fact of a party’s violation of the terms of the contract, to find out the participant’s opinion on an issue that is controversial for both parties. Sending a claim via email or other communication channels will help with this.

Form and type of claim

There is no standardized form for writing a claim. But the document must reflect certain provisions:

Addressee of the claim.
Information about the applicant.
The essence of the complaint is on the merits of the case.
A clear formulation of the requirements for the person who violated the applicant’s rights.
An indication of the applicant's intentions if his demands are not met within the agreed time.
The date the document was written, the signature of the person who compiled it, the transcript of the signature.

The date and signature of the document are mandatory details; without them, the claim is considered invalid. The claim is drawn up in two copies: one is handed over to the person who violated the rights of the applicant, the second remains with the originator of the complaint, on which the persons who accepted it leave a signature. But what if the claim is submitted not in person, but via mail?

Post channel

How to send a claim by mail? The law allows you to send a complaint by postal service. There is no need to send a statement via mail in a simple letter, since there is a high risk that it will not reach the addressee, or the addressee will deny receipt of the claim in court. Mail presents various options for sending letters. How to send a claim by mail? In the following ways:

notification letter;
valuable letter;
valuable letter with a list of attachments;
valuable letter with a list of attachments and notification.

Claim by registered mail with notification. The recipient of the document signs for it, so in the future it will not be possible to refer to the fact that the recipient is not familiar with the claim. However, it is better to send the claim by a valuable letter, but with a description of the attachment. The sender will spend a little more time on this compared to the first option. But this type of mail will remain in the post office until the recipient comes to the post office and picks up the letter against signature. Although there is no guarantee that the addressee will necessarily pick up the document addressed to him.

The best option

If we list all the options for sending the document in question via mail, then the best of them is sending a valuable letter with an inventory and a receipt. In this situation, the recipient will be notified that the letter has arrived to him, in addition, he can familiarize himself with its contents. The process of sending a claim with a list of attachments and notifications is as follows:

You need to prepare two copies of the application.
To inventory the attachment, the post office issues the bank a unified form F-107. Fill out the form at the post office.
Form F-107 records the address, index of the recipient, name of the organization, and a list of papers attached to the claim. In the “declared value” field, you can put a dash sign or indicate the amount.
The sender of the claim must sign each of the forms and hand them over to the postal employee. It is his responsibility to check the correspondence of the inventory and the recipient’s data. If the inventory corresponds to what is stated in the attachment, the postal employee certifies the acts with a signature and seal of the post office.
One certified copy of the act is included in the letter, which is sealed. The second copy is sent to the sender.

The post office charges a fee for the service of compiling a reconciliation and notification of receipt. The amount is small, but if the sender decides to compensate for his expenses, he can recover them from the person who violated the terms of the transaction. When the addressee picks up the letter, the applicant will receive a notification about this. This will serve as evidence that the other party has been notified of the requirements set forth in the complaint.

Date of publication: 02/18/2018

Every year, Russian Post sends several hundred million different pieces of mail. More than half of all shipments are written correspondence. For example, only one Voronezh branch of Russian Post sent more than 20 million letters in 2017. Agree, the figure is more than impressive.

True, in recent years the epistolary genre as a means of communication has almost completely lost its relevance. Communication between people today occurs due to modern technologies such as the Internet and mobile communications. In view of this, over the past 15 years the number of sent simple letters and postcards has sharply decreased, but the number of registered letters with so-called business correspondence has increased.

How to send a letter by Russian Post so that it definitely gets into the hands of the addressee? What types of letters are there? What conditions and restrictions apply when sending written correspondence, how to write the address correctly - all of this will be discussed further.

What is a letter

Before talking about how to send a letter by Russian Post, you should define the very concept of “letter”. After all, in addition to it, there are two more types of postal items: parcel and .

So, letter- a type of postal item with which correspondence is carried out, documents, papers, photographs are sent. Maximum weight - cannot exceed 100 grams. A mail item that contains the same photographs, documents or other paper products, but exceeds the required 100 grams in weight, automatically falls into the “parcel” category. Tariffs and rules for sending parcels are already somewhat different.

People often wonder if it is possible to send small items using a letter? For example, badges, coins, small jewelry, tea bags or magnets. According to the rules of the Russian Post - no! In practice, people sometimes put small items in an envelope and send them safely. There are also unsuccessful attempts to send, when Russian Post returns with a note that the attachment does not correspond to the type of postal item.

Types of letters

There are three types of letters:

simple;
custom;
valuable.

Simple letter– in the literal sense of the word, this is the most ordinary letter, which is most often used to conduct some kind of personal correspondence or send not the most important documents and papers. Those letters that were previously exchanged between relatives or friends living in different cities were, in most cases, just simple. A simple letter is not a registered mail item; accordingly, it is not assigned an identifier with which it can be tracked.

Simple written correspondence is delivered by the postman to the recipient's address and placed in the mailbox. For this reason, this type of letter is considered not the most reliable, since, for example, it can be stolen from a mailbox. In addition, since this shipment is not registered, if the letter is not delivered to the addressee, it will be impossible to file a claim with Russian Post, receive compensation or write a search application.

Ordered letter Unlike a simple one, it is registered and handed over personally into the hands of the addressee (or by proxy to his representative). What does it mean? Firstly, after sending the letter, a check is issued through the cashier-operator, which indicates the track number, with which you can track the movement of the postal item and find out when it will be delivered and handed over to the addressee. Secondly, the chances that the letter will get lost somewhere and not reach the recipient are much less than in the case of a simple letter.

Valuable letter - is the same as a registered letter, but has one difference. For a valuable letter, the declared value is additionally indicated. In case of damage or loss of a valuable postal item, the amount of declared value will be partially or fully compensated by Russian Post to the sender. That is, in this case, the declared value is a kind of insurance. Accordingly, if you are sending important documents that are of some value, then it is better to do this using this type of postal item. For example, if you decide to send a passport by letter or some document certified by a notary.

Additional services of Russian Post (delivery notification, list of attachments, cash on delivery)

Russian Post offers several additional services which may be necessary or useful for the sender of written correspondence:

notification of delivery;
inventory of attachments;
C.O.D;
SMS notification;
expedited 1st class delivery.

For simple letter -> only 1st class delivery is available.
For custom orders -> all types of services, except for the inventory of attachments and cash on delivery.
For valuable -> all types of services.

Notice of delivery– a special document (form) that will inform the sender when (date and time) and by whom (full name of the recipient or his representative by proxy) the postal item was received. The recipient's signature must be on the delivery receipt. This form is attached to the letter and sent along with it. After delivery, it is sent back and also delivered by mail.

Inventory of attachment– a document (form) that indicates the contents of the postal item. For each item indicated in the inventory, the sender is required to indicate its value. At the time of delivery of a valuable letter with an inventory of the contents, the recipient has the right to open the envelope in front of the employee and check the contents with the inventory. If any item is damaged or lost, the organization pays compensation. The attachment inventory is most relevant when sending postal items by cash on delivery.

C.O.D- an amount of money that is collected on behalf of the sender from the recipient of the postal item. Cash on delivery is often used to pay for goods purchased online. In this case, the buyer pays for the ordered goods by mail only at the time of receipt. The recipient has the right to open an envelope or box before payment only if there is an inventory of the contents.

SMS notification– a service of informing the addressee about the arrival of a letter at the post office and notifying the sender about delivery. Available only in Russia.

1 class– accelerated type of delivery of postal items, involves air shipment. You can find out about delivery times by regular method and 1st class on the official website of Russian Post. You should not use this type of delivery within one locality, and also if there is no air service between your city and the recipient’s city, since the delivery speed will most likely be the same as in the usual case. However, 1st class shipping will cost more.

How to send a simple, registered or valuable letter by Russian Post

General information.
All letters are sent in envelopes, which may differ in size:

minimum size 110 × 220 mm (euro envelope) or 114 × 162 mm (C6 format);
maximum size 229 × 324 mm (C4 format).

Envelopes can be:

without stamps and
with a printed stamp.

The printed stamp can have different letters: A, D, B.
Such envelopes allow you to send some types of letters without additional stamps. Sending letters in an envelope that has no stamps on it at all is prohibited! The stamp is a kind of payment for the delivery service.

If you purchase an envelope without a stamp, then you will need to purchase additional stamps for it, the cost of which should be equal to the cost of sending one or another type of letter at the Russian Post rate. For example, if you send simple letter weighing up to 20 grams, then a tariff of 23 rubles applies (for 2019). That is, on an unstamped envelope for such a letter you will need to stick stamps worth 23 rubles. If it is a registered letter up to 20 grams - 50 rubles.

Stamps at the post office are sold in different denominations: 10, 15, 25, 30, 50 kopecks; 1, 1.5, 2, 2.5, 3, 4, 5, 6, 10, 25, 50 and 100 rubles. Their appearance may vary.

How to send a simple letter

For a simple letter weighing up to 20 grams, purchase either an envelope with an already printed stamp (stamp with the letter A), or an envelope without a stamp and additional stamps for it for 23 rubles. You need to stick them in the upper right corner. Indicate all the data on the envelope (index, full name, address of the recipient and sender). Seal the letter and take it to post. To send, place the envelope either in the mailbox located inside each post office, or in the street box of the Russian Post, or hand the letter to the operator of the Russian Post.

To send a simple letter weighing 20 grams or more, you should contact the Russian Post operator for help. The fact is that for such letters every subsequent 20 grams are charged. The operator will weigh your letter and add the required number of stamps himself.

If you have a scale, you can weigh a letter heavier than 20 grams yourself. For every subsequent 20 grams you will need to add 3 rubles worth of stamps.

How to send a registered letter

You can send a registered letter weighing up to 20 grams in an envelope you purchased with a printed stamp (with the letter D); or in an envelope on which you yourself stick stamps for 50 rubles. You cannot send a letter the same way as a simple letter by dropping it in a mailbox. Moreover, in this case you will not receive a check. According to the rules, sending must be done at the post office through an employee.

Written correspondence weighing over 20 grams must also be sent through an operator. The employee will independently weigh the letter and calculate the amount of payment for it. If you decide to weigh the letter yourself, then know that for each subsequent 20 grams you need to add 3 rubles worth of stamps (2019 tariff).

If you would like to send a letter by 1st class, please notify the operator immediately.

If you decide to send a registered letter with return receipt requested, then take the free form and fill it out, then give it to the operator along with the letter.

How to send a valuable letter

The valuable letter must be sent through a Russian Post employee. Only in this case will you receive a check against which you can make a claim if something happens to the letter.

Based on the weight of the letter, the declared value you indicated and the additional services you selected, the cashier-operator will calculate the exact cost of your shipment.

For a valuable letter on the envelope, in addition to the sender and addressee information, you will most likely be asked to indicate the declared value.

A letter with a declared value weighing up to 20 grams at the 2019 tariff costs 110 rubles without VAT and 132 with VAT. Each subsequent 20 years will cost 3.00 excluding VAT and 3.60 rubles. with VAT, as in the case of simple and registered written correspondence. Payment for declared value: for each full or incomplete 1 ruble of estimated value: 0.03 and 0.04 rubles.

If you want to send a letter with - then ask the operator for the attachment inventory form f 107 and fill it out. If the letter contains an inventory, then provide it to the operator unsealed. The postal employee must check that the contents of the envelope correspond to what you indicate in the inventory.

If you want to send a letter by cash on delivery, ask for a postal transfer form f 112 and fill it out.

If you want to send a letter with notification of delivery, fill out.

How to correctly indicate the address on a letter

The main rule when writing an address is to write as legibly as possible! Only in this case can you count on the fact that your shipment will definitely fall into the hands of the addressee.

The recipient's address must be indicated in the lower right corner of the envelope. The sender's address is in the upper left corner.

The address must indicate:

the full name of the recipient (in the format “Last Name First Name Patronymic”) or the name of the organization;
street name, house number, apartment number;
name of the locality;
name of the district, region, region or republic;
postcode.

We write the index as follows:

On demand letters, the street name, house number and apartment number of the recipient do not need to be indicated. Instead of this data you need to write “On demand”.

An example of a correctly completed address is below:

Most people, when filling out an address, first write the name of the region (region, republic), then the name of the locality, and only at the end the street, house number and apartment. There's nothing wrong with that.

Many people write a person’s name and patronymic in abbreviated form (N. I. Ivanov) - this spelling is not correct, but for simple letters it is generally acceptable. For valuable and registered written correspondence, always write your first and middle names in full.

Some people write the name of the sender and recipient in the nominative case, and not in the genitive and dative, as required by the rules. This is not entirely correct, but it is acceptable for all types of letters.

If you made a grammatical error or missed a letter in the address (name of district, city, street), this is bad, but your shipment will most likely still reach the addressee. The main thing is not to make mistakes in the index, house and apartment numbers.

Is it necessary to include a return address in a letter? According to the rules of the Russian Post - mandatory. But sometimes they can accept a letter without the sender’s information. Some people deliberately do not indicate their address and name.

Remember, regular people work at the post office, not robots. Therefore, an employee can simply “turn a blind eye” to some acceptable violations of the rules.

If you have any questions or it is not clear to you how to send a letter by Russian Post, write in the comments.

At least once in our lives, each of us is forced to send letters somewhere via mail, so the question “how to send a registered letter” is asked by both secretaries and ordinary citizens. What is a registered letter and how does it differ from a regular letter? Why can't you just drop a letter in a mailbox? What to say in the mail? What to do next? How to track a shipment? Postal educational program in the article.

What is the difference between a registered letter and others?

All important documents, especially if there are any disputes, must be sent by registered mail. Something simple can easily get lost and no one will be held accountable for it. The post office keeps track of registered mail: no one wants trouble.

How to make an envelope template in Word so you can print envelopes quickly and easily - !

How to send a registered letter

To send a registered letter, you need to come with it to the post office. If there is no envelope, immediately buy it, fill it out and give it to the operator with the words “Please send by registered mail.” Nothing more is required from the sender; the operator will do the rest. You don't need a passport.

But it’s too early to leave. The operator will immediately weigh the letter in front of you. The weight of the shipment determines the cost of the shipment and how the shipment will be registered: as a letter or as a parcel post. If there are a lot of documents in the envelope, then maybe it is a parcel post: it all depends on the weight. But there is no particular difference, both a registered letter and a registered parcel follow the same path.

After weighing, you will be told the amount of the shipment, and upon payment you will be given a receipt. It's better not to throw it away. This is a kind of contract with the post office, confirmation that the letter was sent.

Reading the receipt

The picture shows a regular receipt for sending a letter, which I sent by registered mail the other day (the picture is clickable). The receipt shows that my letter weighed as much as a parcel post: there were a lot of documents there. The information that is important to the sender is marked:

How to track a letter

There is a service for tracking postal items at

Russian Post is a large, complex and not very friendly structure. It’s common to spit on her on social networks, and going for a letter or package often turns into a small quest. They say about this: “Life didn’t prepare me for this.”

Do you want to send a book as a gift to a friend? You come to the department, and a tired woman asks: “How do we ship, by registered parcel with declared value or first class?” And you understand that this will be more complicated than highly loaded systems, big data and neural networks.

Registered letters and parcels

They are sent from the department. Bring the package, select options, give the package to the operator and receive a receipt. The easiest way to calculate the cost of a shipment is on the Russian Post website.

To save time, fill out the accompanying documents in advance - there is one on the Russian Post website.
If suddenly the operator finds fault with your printed documents, then take a supply of their forms with you for the future. You can also call the hotline and quarrel; the Post Office specifically monitors such cases.
If you are unsure which options you need, please select Registered Shipping. Declared value is one ruble. All.
For packaging, the post office has bags and boxes. It’s more difficult with boxes - things usually dangle in them (to prevent them from dangling, I buy the cheapest sawdust for hamsters at the pet store and fill the voids with them). Theoretically, you can come with your own container, but people often react nervously to this. If you send often, then buy a container for home, in reserve.
Sign the packages with a ballpoint pen; the gel pen will smudge.

If you are sending documents of national importance, say this: “I want to send a letter with a list of attachments and a notification of delivery,” the employee will then do everything himself. It is also important not to seal the envelope with such an attachment, because the operator must check it against the inventory.

Parcels

A parcel is a cool postal shortcut, something between a letter and a parcel, but only for printed materials. Books, newspapers, magazines, and bundles of documents are sent in parcels.

A parcel post costs less and does not require filling out forms. Just put the book in the bag, write the address and give it to the operator. The main thing is that it weighs less than two kilograms (otherwise it’s just a parcel).

Theoretically, you can send a small item like a T-shirt in parcels - operators don’t really keep track of what’s inside.

1st class departures

These are any registered letters, parcels and parcels with a reactive attachment. They cost more, but arrive twice as fast.

For 1st class shipments you also do not need to fill out disgusting forms. It is enough to write the address on the envelope or package.

EMS

This is an add-on to the post office, in the manner of a courier delivery service. In fact, there is nothing to write about it: long, expensive and terrible service. If you really need to send something by courier, choose a private courier service.

Any rules and tips:

Install the Russian Post application - perhaps this is the best thing this organization has. It is convenient to track shipments and easily find the nearest branch.
Use the new Mail website. I say this not because I participated in its development. The site turned out to be really convenient: with a shipping calculator and a form generator.
Do not send money or jewelry. At best, they will be identified and returned to you; at worst, they will be confiscated.
You also cannot send the typical set of prohibited items: weapons, explosives, caustic and toxic materials. Something strange: you can’t send saiga parts, but you can send live bees.
Post offices are open on Saturdays and are less crowded on Saturdays. There are usually no more queues immediately after lunch, from 15:00.
A passport is required to receive registered shipments. If you are too lazy to wear it, there are two ways. First, make yourself a notarized copy. The second method is on the verge of social engineering - make sure that you are remembered at the post office as “I know this nice man, you don’t need to ask him for a passport.” To do this, it is enough to write gratitude a couple of times in the book of complaints and suggestions.
If you see a person in front of you in line with a stack of envelopes, you can leave immediately, this is a representative of the organization sending out notification letters. In general, it is convenient to multiply the number of people in front of you by seven; you will get a fairly accurate waiting time in minutes.

Buy envelopes, stamps and send documents yourself, without mail.
Send books and magazines by parcel post.
Send parcels 1st class if you want to quickly and don’t mind paying an extra couple of hundred.
Use the new Mail website and mobile application.

Well, if you need to correct a million errors in addresses, we can handle it quickly and without queues.

Tags: Add tags