The qualification characteristics of a social worker is a document that should reflect the personal and business qualities of a particular employee. This document is needed in case of employee certification, possible promotion, to determine specific responsibilities, or if there is a need to make a decision on disciplinary action.

It is compiled by the head of the enterprise or a specific person who is able to objectively evaluate the employee. In particular, knowledge of the basic rules used in drawing up such characteristics will help to correctly draw up a qualification profile for a social worker. First of all, it is necessary to examine the content of the work, to identify its most important characteristics, which determine the basic requirements for the qualifications of a social worker. Such a study can contribute to an objective analysis of all information about the work of a social worker.

Qualification characteristics of a social worker written on a standard A4 sheet and consists of four parts: a title, the employee’s full personal data. Next, his personal and business qualities are indicated with a specific indication of the work performed. The personal data contains the full last name, first name, patronymic of the employee, date of birth, what educational institution and when he graduated, and the employee’s specialty.

The main part begins with a description of how long this or that employee has been working at this enterprise, what positions he has held and currently holds, and advanced training courses are listed, if they have taken place. Further, the main part analyzes the activities of the social worker directly related to the implementation of job descriptions: his work to identify citizens in need of social services in the territory he serves. It describes in detail what kind of assistance and how well it was provided to the disabled and elderly people with whom he works, in particular, providing them with essential goods, providing assistance in housekeeping, assistance in obtaining medical care, etc.

All awards and incentives the employee has are indicated. Character qualities that help him (or do not help him) achieve work efficiency are described in detail. The personal qualities that characterize the social worker as a member of the work team are indicated.

A complete set of phrases for writing a profile.

The qualification description is signed, indicating the data, by the head of the personnel department (or the person who compiled it). The reference is certified by the seal and signature of the head of the organization.

The social worker, whose job responsibilities will be discussed further, is hired and dismissed by the head of the CSO. Withdrawal from the state is carried out in accordance with the procedure established in articles 77-81 of the Labor Code.

General information

Persons who have:

• higher;
• initial professional;
• secondary special education.

Persons who do not have training in their specialty may be involved in activities. The people who are to be served are called wards. Persons acquire this status when applying to the Veterans Council, Central Social Security Center or Social Protection Committee, as well as when a social worker identifies those in need of care during a special round. Persons in their care who have completely lost the ability to self-care are sent to a nursing home.

Social worker: responsibilities, employee salary

A CSO employee can carry out certain instructions from his wards. They may not be included in the list of responsibilities of a social worker, but they arise from the general meaning of his activities. Its essence is to provide support and assistance to lonely people and disabled people. For example, an elderly woman has difficulty moving due to serious health problems. A social worker can take her to a bathhouse, after which the person will feel better and will be able to take care of himself. The day of a CSO employee begins with a phone call to his wards. The responsibilities of the social worker include finding out the instructions that need to be carried out and the list of necessary products. All information is recorded in a special notebook for each ward. At the end of the year, based on an assessment of the employee’s performance, he is assigned or not assigned a rank. In the first case, among other things, he can count on a salary increase. After another three years, the premium will be 10, and after five years - 30%.

Rank

The following categories are established:

• Fifth category. It is assigned to an employee who has a professional (primary) education. However, there are no requirements for his experience. Also, category 5 are employees with complete secondary (general) education. In this case, they must carry out activities in their profile for at least three years.
• Sixth and seventh categories. To obtain this category, an employee may have a professional higher education. In this case, there are no requirements for his experience. An employee may also have a specialized secondary education. In this case, he must remain in the state for at least three years.
• Eighth category. It is assigned to employees whose work experience is at least five years and they have a higher education in their specialty.

Important points

The functional responsibilities of a social worker include providing everyday services to people in need of help. The CSO employee is directly subordinate to the head of the department, deputy director, and head of the center. An employee needs to know the regulations and laws of the federal, local and regional levels, and other regulations related to the regulation of his activities. A social worker, whose job responsibilities are contained in the relevant instructions, is responsible for his activities before the law. He must comply with the rules of the CSO, know the norms and regulations on labor protection, industrial sanitation, safety precautions, and fire protection. An indispensable condition for the high-quality execution of tasks is compliance with the requirements for organizing consumer services for the elderly and disabled. The employee needs to know the basics of the psychology of the wards and master first aid techniques.

Basic instructions

The professional responsibilities of a social worker include:

• Provision of services that are included in the list of state-guaranteed services.
• Compliance with the visiting schedule.
• Identification of citizens in need of service and support.
• Conducting a survey at the enterprise among employees.
• Participation in the preparation of documents for employees who need it.
• Informing employees about their responsibilities, rights and conditions for the provision of services.
• Maintaining confidentiality in relationships with wards.
• Execution of orders and instructions from the management of the Central Security Service.
• Coordinating your activities with your superiors.
• Timely warning of the onset of disability.
• Petition for financial assistance to employees in need.
• Filling out documentation in accordance with business management recommendations, making timely additions and changes.
• Participation in the public life of the CSO.

The rights and responsibilities of a social worker are regulated by the Labor Code of the Russian Federation.

Responsibility

In case of violation of labor discipline, the employee is subject to the provisions of Art. 419 TK. Timely performance of official duties by a social worker guarantees effective assistance to people in need. This attitude towards one’s activities has a beneficial effect on the atmosphere within the team, the ability to work and the interests of employees. The duties of a social worker must be performed conscientiously and clearly. In many ways, not only the general condition of the ward, but also his life often depends on the timeliness of assistance.

Defining criteria

To perform the duties of a social worker, it is not enough to have certain skills or knowledge. An employee must also have certain personal qualities. Formed moral and moral beliefs, objectivity in assessing the problems of the ward, honesty, tact, justice, attentiveness, creative thinking, sociability, adequacy of self-esteem, tolerance, humanity, willpower, kindness, patience - this is not the whole list of qualities that should be endowed Social worker.

Methods used in activities

The responsibilities of social protection workers are not only to provide the necessary assistance to those under their care. To carry out their activities most effectively, employees are required, in accordance with the Instructions, to develop and implement various methods that allow them to study problems in more depth and detail and select the optimal means of solving them. Thus, a social worker in a school, whose responsibilities are related to helping children, must act, among other things, as a consultant and, in some way, a teacher. Using an educational approach in his work, the employee gives recommendations, teaches demonstration and modeling of correct behavior, uses role-playing games, and establishes interaction between the student and the teacher. The responsibilities of a social worker in a hospital deserve special attention.

In this case, a great responsibility rests on his shoulders. A person in a medical institution requires maximum sensitivity, care, and help. In this case, the social worker not only fulfills his duties in serving the ward. He also plays the role of a supporter or mediator in overcoming personal disorganization and apathy in cases where it is not possible for a sick person to do this on his own. The facilitative approach is aimed at explaining the situation, encouraging and focusing on mobilizing the mentee’s existing internal resources. During the recovery or rehabilitation period, this is of fundamental importance. There is also an advocacy approach to the activities of a social worker. In this case, the employee acts as a representative of the ward or a group of people in need. In this case, the duties of the social worker include, among other things, assistance in putting forward arguments and selecting justified charges.

Employee capabilities

The rights and responsibilities of a social worker are two categories that are closely related. Using his powers, an employee can effectively carry out his activities, the purpose of which is to provide timely assistance to those in need. The rights of a social worker are established in Articles 1, 379-380, 353-369, 209-231 of the Labor Code. Also, its capabilities are defined in the collective agreement and the rules of the CSO. In the process of performing his activities, a social worker has the right:

• Involve loved ones and relatives in providing assistance beyond the scope established by the Instructions.
• Receive information from clients about their health status and relationships with other family members.
• Use the client’s personal data when filling out the necessary documentation.

International practice

Summarizing all of the above, we can conclude that the basis of the activities that a social worker performs are responsibilities. Ukraine, Russia and many other countries are taking part in a large-scale humanitarian program to eradicate poverty, provide primary education, and provide stable support for the most disadvantaged segments of the population. As the experience of foreign countries shows, the need for multifaceted, comprehensive social work is especially high during periods of crisis. At these moments, there is a significant deterioration in the well-being of the majority of citizens. Ukraine, like Russia, has experienced such periods more than once throughout its history. However, the governments of these countries always strive to eliminate emerging problems. A special role in the implementation of this task belongs primarily to the social protection service.

Role of the State

In the issue of providing citizens with real assistance, the state today takes a side, secondary position. At the same time, a social worker, on the one hand, serves people. It helps to overcome one or another specific problem. On the other hand, he is also in the service of the state. Power through CSO employees reduces social tension. To put it bluntly, the state, using a social worker, “calms down” the needy population. In this case, the employee is in a rather difficult situation. Due to duty – professional and human – a social worker acts primarily in accordance with the principle of humanism. At the same time, he is responsible for fulfilling the state task of maintaining balance in society.

Finally

To perform his duties most efficiently, a social worker must possess various skills, abilities, and knowledge in such areas as psychology, medicine, sociology, and others. Only in this case can he be considered a worthy implementer of the set state goals. The skills and knowledge that a social worker possesses, in combination with his individual qualities, must be assessed using appropriate methods. Analyzing the results, correcting shortcomings, and filling in missing information will undoubtedly contribute to a more effective performance of one’s duty. The desire for improvement is manifested not only in the desire to acquire more extensive practical experience and theoretical knowledge. Of no small importance is the improvement of personal qualities, overcoming shortcomings, especially those that negatively affect his activities. The individual qualities of an employee act as the basis for successful interaction with a mentee and are considered an essential condition for his professional suitability.

To carry out social activities, specialists are required who have a set of necessary knowledge, skills and abilities that correspond to qualification requirements professions, i.e. possessing certain professional competence. An organization specialist performing the functions of social development must be prepared to participate in professional organizational, managerial, economic, scientific and technical, planning, design and economic, analytical and research activities in the personnel management service; have sufficient skills to carry out the following activities:

organizational;

managerial;

legal;

accounting and documentation;

educational and pedagogical;

social and household;

psychological and sociological.

To successfully carry out such activities, a specialist must know:

legislative and regulatory legal acts regulating the activities of an enterprise, institution, or organization for personnel management;

labor legislation;

basics of economics, entrepreneurship and business; labor market conditions and educational services;

pricing and taxation procedures;

marketing basics;

modern concepts of personnel management;

basics of labor motivation and personnel assessment systems;

forms and methods of training and advanced training of personnel;

procedure for developing employment agreements (contracts);

methods and organization of management; basics of production technology;

management structure;

fundamentals of general and social psychology, sociology of labor psychology;

ethics of business communication;

basics of office management;

methods of information processing using modern technical means, communications and communications;

rules and regulations of labor protection.

Supervisor, Those responsible for the social development of the organization must have the necessary minimum of humanitarian and ethical knowledge, the ability and skills to choose a manner of behavior appropriate to the circumstances with appropriate diplomatic and psychological tact, focus on collegiality and agreement with stakeholders when choosing a solution.

From social service specialists required:

compliance with social norms - rules, techniques, patterns of behavior, principles of activity established by society, the state, a separate organization, that correspond to generally accepted values ​​and moral ideals;

support for minimum social standards;

implementation of labor legislation.

The main task and functions of managing social development

the main task, determined by the mission of managing social development, - the development and implementation of measures that ensure social partnership - mutually interested cooperation of managers (in general, the administration of the organization), owners, employees, state and municipal authorities, civil communities in solving social problems.

The partners are represented by entrepreneurs and their associations, labor collectives and trade union organizations. Such cooperation, as evidenced by the experience of many countries, is carried out constantly, mainly in the form of collective negotiations at the level of individual enterprises and sectors of the economy, the conclusion of collective agreements and agreements.

It is equally important for the social service to achieve interaction and coordination of its activities with sectoral and regional structures for managing the social sphere, which represent state authorities and local governments. In certain conditions, especially when social tension in a country or region aggravates, they join the permanent participants of the social partnership in order to join efforts at the level of multilateral cooperation in resolving disagreements on issues of wages, income, social minimum, protection of the rights and freedoms of working citizens, and to prevent through mutual understanding during negotiations, the emergence of social and labor conflicts and bringing them to the extreme point - strikes.

It is obvious that social partnership as an effective mechanism for regulating relations at all levels will receive further development. It should be based on the principles of voluntariness, equality and mutual responsibility of the parties, and serve as the most important tool for maintaining cooperation and improving its forms.

The main task predetermines the main functions for the implementation of social activities:

social forecasting and planning are the most important tools for managing social development.

Social forecasting and planning involves a deep and comprehensive analysis of the state of the social conditions of the organization; meaningful diagnosis, clarification and explanation of the relationships that develop between its individual parts; foreseeing which solution to a pressing social problem will be most effective. This requires reliable sources of information, which, in particular, include statistical data characterizing the material base and other components of the organization’s social environment; data from the study of social, sanitary and hygienic conditions of work and rest, compliance with safety regulations for work, as well as public opinion and the prevailing sentiments in the team; determination, using sociometric methods and sociograms, of a more or less complete picture of the existing social connections and relationships of workers, their expectations and preferences in comparison with real ones. opportunities and organization.

Only on the basis of accurate knowledge of specific circumstances and the general situation both in the organization itself and in the region, industry and country as a whole can one assess the state of affairs in the social environment, see the prospects for changes in it, and choose adequate methods for achieving change. The forecast must be subjected to practical confirmation before becoming a guideline in the development of target programs, planning, design and other management decisions proposed by the social service.

Planning, being a type of rational-constructive activity, means both setting goals and choosing means and ways to achieve them. It makes it possible to act on social processes in the organization with greater expediency and efficiency;

organizational, administrative and coordinating functions.

These functions include financial and personnel support for the implementation of target programs and social development plans of the organization, the use of appropriate social technologies, as well as interaction with related management structures, trade unions and other public associations, state authorities and local governments involved in the social sphere. It is necessary to prepare draft decisions, orders, regulations, instructions, recommendations and other documents on social issues that certainly comply with the requirements and standards, general federal and regional standards;

motivation.

The motivation function is based on the development of comprehensive measures that encourage employees to self-realize in their professional activities. The implementation of these measures involves involving them in active work to implement social programs and plans, ensuring the high effectiveness of the solidarity efforts of workers, encouraging those who show initiative and creating conditions for the labor activity of uninitiative workers. The work motivation system is an indispensable part of a set of conditions that ensure the effective performance of all personnel and the development of each individual individual;

monitoring the implementation of planned activities.

Control is carried out on the basis of analysis and generalization of information about the social activities of the organization, the changes that occur in it, correlating them with the implementation of the approved plan and targeted social programs. The social service must have a coordinate system for the life of the enterprise, equipped with indicators; his social development, a “social passport”. Control is based on an examination of the working and living conditions of workers, their compliance with the legislation in force in the Russian Federation, social standards and state minimum standards. And this, in turn, involves turning to monitoring (observation, assessment, forecast) of social processes, which makes it possible to identify and prevent negative trends, as well as to social audit - a specific form of audit of the conditions of the social environment of a given organization in order to identify social risk factors and developing proposals to reduce their negative impact;

"interiorPR.

“Internal PR” is a specific concept that has developed recently. It characterizes the organization’s activities to form its favorable image in the minds of employees (their families and loved ones, as well as former employees). In this case, “internal PR” is aimed at creating an image of an organization that satisfies the social needs of staff.

Taking into account the specifics and functions of social work, the State educational standard places fairly high demands on the professional preparedness of social work specialists. In accordance with the qualification requirements, a specialist must know:

· the main stages and trends in the development of social work as a social institution in Russia and abroad;

· essence, content, tools, methods and types of technologies of social work in various spheres of life and with various individuals and groups of the population;

· professional, ethical, organizational, managerial and economic foundations and problems of social work;

· fundamentals of psychology, types and technologies of psychosocial work;

· fundamentals of pedagogical theory and activity, basic forms and methods of social and pedagogical work in social institutions and services;

· basics of social medicine;

· fundamentals of legal support for social work.

The specialist must study and have experience in:

· practical work in organizations and services for social protection and public services in various forms of life activity and with various individuals and groups of the population;

· organization and management in social institutions and services;

· receiving and processing information about the social work system;

· analysis and monitoring of the condition and development of social work objects;

· participation in research and analytical work at the appropriate level;

· organizing and conducting psychosocial, socio-pedagogical and socio-medical work.

The specialist must possess:

· basic methods of social work with individuals and various population groups;

· basic methods of rational organization of labor, making management decisions in institutions and services of social work;

· methods of coordinating direct contact social work, conducting consultation and preventive activities with objects of social work;

· methods of conducting analytical, forecasting, expert and monitoring work;

· basic methods of psychological and pedagogical activity;

· methods of educational work in social institutions and services;

· basic professional technologies in social work bodies and institutions.

Personal characteristics of a social worker

Researchers (S. Ramon, I. Zimnyaya, T. Shevelenkova, etc.) identify three basic components of a person’s professional activity in social work:

· personal qualities;

· competence, including professional knowledge, skills and qualities;

· communication skills and abilities.

The most important characteristic of a specialist’s personality is his humanistic potential - an orientation toward man as the highest value, as “the measure of all things.”

The second important personality feature should be considered a positive self-attitude, high positive self-esteem (high degree of self-acceptance), as well as a positive expected attitude on the part of the partner in personal interaction.

The third necessary personality trait is a high degree of adaptability. Adaptability in this case is manifested as openness in communication, the ability to accept and share the norms, values ​​and lifestyle of another person, the ability to control one’s behavior (emotional, verbal, etc.) in various life situations and communication situations, the ability to defend one’s beliefs, not to follow the lead of communication partners, low degree of suggestibility, conformity, ability to create and maintain emotional comfort in interpersonal communication situations.

The specificity of professional activity in the field of social work is such that the basis of this activity should be the need to help people, make their existence easier, maintain a person’s self-esteem and develop his personal and social responsibility.

The problem field of social work is huge and includes all the diversity of life situations and conflicts of people of different ages and social status. The problem field of a social worker in a particular institution is formed on the basis of the real social order, the specifics of the institution's contingent, its departmental subordination, type and type, as well as the specialist's professional background.

In his practice, a social work specialist performs various social roles. First of all, he is a mediator in the context: “person - family - society”, a connecting link between the citizen and the state-social layers called upon to take care of the citizen.

At the same time, a social worker is a defender of human interests, a defender of his rights and the rights of each family.

Also, the social worker must be a participant in joint activities, the leading organizer of this activity. He is a kind of spiritual mentor who, as it were, guides a person and his family, provides psychological support for a long time, and takes care of the formation of social values ​​in society.

Taking into account the necessary personal qualities of a specialist, the requirements for the knowledge and skills of the professional activity of a social worker, the importance of the process of self-education and self-education can be traced. Since the state’s social policy aimed at social protection and support for vulnerable segments of the population takes a number of measures. These events involve the consideration and adoption of new bills, new forms and methods of work. This allows us to talk about the need to improve the professional skills of a social work specialist.

Introduction

People today need qualified social assistance and support, which creates an urgent need for professional personnel - social work specialists.

In modern conditions, qualitative changes are taking place in the person himself, in his needs and demands; they acquire a more individual and personal coloring of a sociocultural, economic, national-ethnic material and everyday nature. This also confirms the urgent need for the development of the institute of social work and the training of professional personnel and social specialists. The relevance is due to the fact that it is necessary to put forward clear requirements for employees of social institutions, improve the rights and responsibilities of social work specialists and social workers, and also establish various types of responsibility for social service specialists.

Meanwhile, the training of a social work specialist in the context of his professional and personal formation and development has not yet received any systematic coverage in pedagogical science, which creates a contradiction between theory and the objective needs of social practice.

The professional activity of a social worker was studied in the works of E.I. Kholostova, A.I. Lyashenko, V.G. Bocharova. The training system and requirements for a social worker are described in the works of A.A. Bodalev, A.A. Derkach, A.N. Leontyev. The requirements for a social worker are specified in GOST 52888-2007 “Requirements for social service personnel.”

The purpose of this course work is to study the regulatory requirements for the activities of employees of institutions in social work.

The object is the activities of employees of institutions in social work.

Subject - regulatory requirements for the activities of employees of institutions.

To achieve this goal, the following tasks have been set:

1) consider professional requirements for social workers;

2) describe the training system for social workers;

3) consider regulatory documents regulating the activities of employees.

4) analyze the requirements for positions and professions of personnel in social service institutions.

Professional activities of social workers

Professional requirements for social workers

The position of social worker and social work specialist in the Russian Federation was introduced in 1991. In the qualification directory, he is endowed with the following job responsibilities: identifies at enterprises, in microdistricts, families and individuals in need of socio-medical, legal, psychological, pedagogical, material and other assistance, protection of moral, physical and mental health; establishes the reasons for their difficulties, conflict situations, including at the place of work, study, etc., provides them with assistance in resolving them and social protection; promotes the integration of the activities of various state and public institutions to provide the necessary socio-economic assistance to the population; provides assistance in family education, concluding employment contracts for work from home for women with minor children, disabled people, and pensioners; provides psychological, pedagogical and legal consultations on family and marriage issues, educational work with minor children with associative behavior.

Identifies and provides assistance to children and adults in need of guardianship and trusteeship, placement in medical and educational institutions, and receipt of material, social, and other assistance. Organizes public protection of juvenile offenders, and, if necessary, acts as their public defender in court.

Participates in the creation of centers for social assistance to families: adoption, guardianship and guardianship; social rehabilitation; shelters; youth, teenage, children's and family centers; clubs and associations, interest groups, etc. Organizes and coordinates work on social adaptation and rehabilitation of persons returning from special educational institutions and places of detention.

The required qualities and skills of a social worker include:

Empathy;

Psychological competence;

Delicacy and tact;

Humanity and humanity, mercy;

Organizational and communication skills, extroversion;

High spiritual culture and morality;

Social intelligence (i.e. the ability to adequately perceive and analyze social situations and other people);

The ability to be interesting to others and informal when working with clients;

Focus on the interests, needs and protection of the client’s human dignity;

Learning to maintain the confidentiality of proprietary information and personal secrets of the client;

Striving for continuous improvement of professional knowledge;

Honesty, moral purity in professional affairs, adherence to ethics in relationships with people, etc. .

Social work is a complex process that requires solid knowledge in the field of management theory, economics, psychology, sociology, pedagogy, medicine, law, etc. .

A social worker is a specialist who provides assistance in everyday life, as well as moral and legal support to vulnerable segments of the population.

The professional qualities of a social worker are considered as a manifestation of the psychological characteristics of the individual necessary for the acquisition of special knowledge, skills, and abilities, as well as for achieving significantly acceptable efficiency in professional work.

To describe a social worker, one can choose the language of abilities as a projection of certain personality traits that meet the requirements of social activity and determine its success, perhaps the following: the ability to listen to others; understand them; independence and creative way of thinking; quick and accurate orientation, organizational skills, moral qualities, etc.

The optimal set of personal qualities necessary for a social worker is formulated, such as responsibility, integrity, observation, communication skills, correctness (tactfulness), intuition, personal adequacy according to self-assessment and assessment of others, the ability to self-educate, optimism, mobility, flexibility, humanistic orientation of the individual, empathy to other people's problems, tolerance.

In the same way, psychological “contraindications” to social work have been identified. These include: lack of interest in other people (egoism), short temper, harsh judgments, categoricalness, lack of composure, inability to conduct a dialogue with an opponent, conflict, aggressiveness, inability to perceive someone else’s point of view on a subject.

Not every person is suitable for social work; the main determining factor here is the candidate’s value system, which ultimately determines his professional suitability and effectiveness of practical activities.

The idea of ​​the absolute value of every human being here passes from the category of a philosophical concept into the category of a basic psychological belief as the basis of an individual’s entire value orientation.

Revealing the personal qualities of a social worker, E.N. Kholostova divides them into three groups:

1) psychological characteristics that are part of the ability for this type of activity;

2) psychological and pedagogical qualities aimed at improving the social worker as an individual;

3) psychological and pedagogical qualities aimed at creating the effect of personal charm.

The specification of the activities of social work specialists follows from its main functions:

Diagnostic - consists in the fact that a social worker studies the characteristics of a family, group of people, individuals, the degree and direction of influence of the microenvironment on them and makes a “social diagnosis”;

Prognostic - predicts the development of events, processes occurring in a family, group of people, society and develops certain models of social behavior;

Human rights - uses laws and legal acts aimed at providing assistance and support to the population, its protection;

Organizational - promotes the organization of social services at enterprises and at places of residence, attracts the public to their work and directs their activities to provide various types of assistance and social services to the population;

Preventive and preventive - puts into action various mechanisms (legal, psychological, medical, pedagogical, etc.) to prevent and overcome negative phenomena, organizes the provision of assistance to those in need;

Social and medical - organizes work on health prevention, promotes mastery of the basics of first aid, helps prepare young people for family life, develops occupational therapy, etc.;

Social and pedagogical - identifies the interests and needs of people in different types of activities: cultural and leisure, sports and recreational, artistic creativity and attracts various institutions, societies, creative unions, etc. to work with them;

Psychological - provides various types of counseling and correction of interpersonal relationships, promotes social adaptation of the individual, provides assistance in social rehabilitation to all those in need;

Social and everyday life - helps in providing the necessary assistance and support to various categories of the population (disabled people, elderly people, young families, etc.) in improving their life and living conditions;

Communicative - establishes contact with those in need, organizes the exchange of information, and develops a unified strategy for interaction, perception and understanding of another person.

A social worker must possess a considerable arsenal of professional skills, have deep knowledge in the field of human sciences: psychology, acmeology, sociology, pedagogy, law, in order to act as a worthy implementer of the goals of social work. The knowledge and skills of a social worker, in combination with relevant personal qualities, are subject to assessment using appropriate methods, which contributes to more effective performance of professional activities. Social work as a profession requires thorough training and continuous improvement of specialists in this field. Only qualified personnel become the key to success in activities aimed at helping people who find themselves in difficult life situations.