Is it possible to call an ambulance. When to call an ambulance

It is not customary for us to call an ambulance when a person is ill with SARS or a cold. However, there are cases when it is simply necessary. In this article, you will find out what symptoms can be a signal that it is time to call a doctor and before he arrives.

Sometimes an ambulance is needed

The hottest and busiest time for healthcare workers is considered to be the off-season with respect to the flu. It is during the period from November to March that the largest number complaints related to SARS and influenza.

An ambulance for influenza is called by citizens on the basis of poor health and sharp rise body temperature. However, doctors say that this does not always indicate the severity and danger of the disease.

strong headache is a serious symptom

A much more compelling symptom, in their opinion, is severe and continuous headache, which cannot be removed with painkillers available in the house. In the presence of such pain and severe vomiting medical workers should be called to the house immediately.

Headache and vomiting are signs of meningitis. In this case, the person should be immediately hospitalized and treated. The second, serious reason to call an ambulance with the flu can be shortness of breath and breathing problems. All this may be accompanied by coughing up "rusty" sputum with blood impurities. Such symptoms indicate the presence of pneumonia that develops within five days of the flu.

High temperature danger

When the flu comes, one of the obvious indicators is an increase in temperature, which causes concern among the relatives of the sick person and becomes the reason for calling an ambulance. This can be called a protective reaction of the body, which manifests itself after the harmful activity of the virus. At this time it activates protective function human liver, and leukocytes destroy antibodies.

High temperatures are dangerous

However, an increase in temperature is dangerous; many systems in the body suffer from this, including the nervous and cardiovascular systems.

It is important to note that fever may indicate not only colds, but also on intestinal infection or different types intoxication, inflammation in the body.

In this case, you need to seek help from a doctor who can make an accurate diagnosis and prescribe treatment.

First aid

Before the ambulance arrives, the household can provide first aid to the patient. The main problem can be prohibitively high temperatures, for example, above 38 degrees. The danger in this case lies in the fact that when crossing the barrier of 40 degrees, the blood inside a person coagulates, and he dies.

To reduce fever, you need to use antipyretic drugs. Eliminate aspirin from your first aid kit, in this situation it will only have a negative impact. good option there will be paracetamol. The patient should drink plenty of fluids to prevent dehydration.

Methods can also be applied external influence to reduce fever:

• Rubbing with a solution of vodka;
• The imposition of cooling compresses;
• Rubbing with cold water;

You also need to get it out from under the covers to prevent overheating. In this state, a person should not put cans, mustard plasters, do various inhalations. The consequences can be dire, up to pulmonary edema..

Call an ambulance home

Many people do not know what flu symptoms to call an ambulance for. Let us clarify that by calling medical team you are asking for an urgent emergency care and your life is in danger.

Sometimes an ambulance is needed

The main indications for calling an ambulance may be:

• Stable, high and not decreasing body temperature;
• Difficulties in the respiratory process;
• Dehydration of the body;
• The presence of blood impurities in the feces, urine, vomiting, coughing up sputum;
• Headache not relieved by medication
• Pain in the abdomen;

It should be understood that the flu is unpredictable and dangerous disease therefore, at the slightest symptom, indicating complications or causing danger to life, it is worth calling a doctor home.

It is appropriate to recall that the statistics of influenza deaths worldwide are staggering. According to the data, the victims of the virus are young children and the elderly.

What to tell the ambulance operator?

If it seems to you that the symptoms observed in a person are dangerous for his life and urgent medical attention is needed, then you need to call "103" and inform the operator of your situation. On the other side of the tube, you will be asked the standard questions:

• The address;
• Sex and age of the patient;
• Symptoms;
• How long do they hold on;
• Is there a reaction of the body to antipyretics;
• The severity of the patient's condition;
• Availability additional symptoms(dehydration, rash, nausea, breathing problems);
• Contact number;

After that, the operator must inform how long to wait for the medical team. Please note that if the patient has the following symptoms, it is necessary to notify the operator by phone:

• Fainting;
• The temperature is more than 39 degrees;
• Sharp pain in the chest area;
• Difficulties in the respiratory process;
• Diarrhea;
• Vomiting or gagging;
• Perspiration on forehead;
• Excessive pallor.

All this may indicate that a person has developing complications and the need to immediately transfer him to a hospital, where he can continue treatment. To avoid this condition, it is recommended to spend a lot of time on fresh air, follow epidemic precautions, get vaccinated and observe hygiene standards.

Sports activities - strengthening the immune system

Additional factors that will benefit can be called hardening, reception contrast shower taking vitamins, exercising, healthy eating and as stress-free as possible. Do not visit crowded places during an epidemic and protect sick family members from healthy ones by organizing a kind of quarantine for them. By following these guidelines, you can protect yourself from negative impact viruses and strengthen your own immune system.

20 minutes - a single standard for the arrival of an ambulance. But is it worth it to rush to dial "03"?

False patients

Officials said: in 30% of cases, people call an ambulance in vain. However, there are other figures: only 20% of people go to the ambulance at the first sign of a heart attack or stroke, when even a minute of delay can cost their lives.
“In my opinion, the number of cases when an ambulance is not required is not 30%, but 80%,” says the chairman of the independent trade union Feldsher.ru, ambulance paramedic Dmitry Belyakov. - An ambulance needs to be called only in one case - when it comes to the life and death of a person, it does not matter whether it is on the street or in an apartment, that is, when there are obvious signs of a sudden illness that threatens the life and health of a person. Let's say, the strongest retrosternal pain, impaired movement, impaired consciousness, breathing and other vital functions. This is direct reading in order to call the emergency service - ambulance. In all other cases, you need to call a local doctor or, in extreme cases, an ambulance. This is a medical service that belongs to the clinic. In case of a sharp increase in pressure, severe headache, high temperature a doctor from the polyclinic comes around the clock to the house and prescribes treatment or gives medication.

Called - wait

“Recently there was a case,” continues Dmitry Belyakov. - The girl, having quarreled with her young man, told him that she had cut her veins, and sent a photo to confirm. The young man called an ambulance. Needless to say, we arrived in vain. Another example: a passer-by called us to a drunk sleeping on a bench, and he went home. I want to remind our readers that this is a violation of the law. If you called an ambulance and left the victim alone, this can be regarded as a failure to provide assistance. Such actions may be subject to criminal prosecution. So they called an ambulance - stand and wait.
And be sure to clearly answer the questions of the dispatcher, what happened, what are the symptoms, what assistance has already been provided. Then the doctors will be able to decide which team to send (there are general-profile teams - medical or feldsher, pediatric, resuscitation, psychiatric teams with the appropriate composition of doctors and equipment. - Ed.). In real life, a typical dialogue between an ambulance dispatcher and a patient goes something like this: “What happened?” - "I feel bad". - "And what is it manifested in?" - "You know better, you are doctors."
By the way, now the ambulance is obliged to take the patient to the nearest hospital, regardless of the borders of the region. Excuses like “you are registered in another region, go to yourself for treatment” are unacceptable. If five years ago one region refused to give money to another for the treatment of “their” patient, now a system of a single extra-budgetary compulsory medical insurance fund has been introduced, which redistributes financial resources depending on the need. Simply put, the money goes for the patient, wherever he goes.

Call an ambulance if:

Man passed out
You feel an acute shortage of air You experience severe retrosternal pain, burning and squeezing in the chest (signs of a heart attack)
In case of severe injury, severe poisoning, burns, accidents
There was a sudden unbearable pain
There is weakness and numbness simultaneously in the arm and leg, slurred speech, sudden loss vision, gait disturbance (signs of a stroke)
Bleeding lasts longer than 10 minutes
Childbirth begins or there is a threat of termination of pregnancy
Mental disorders have arisen, and the patient's actions pose a danger to himself or others
Expert opinion
President of the National Agency for Patient Safety and Independent Expertise, Doctor of Medical Sciences Oleksiy Starchenko:
- If there is no emergency medical care, it is not organized in the area as a class, in any case, an ambulance leaves for the patient. Arrival time - 20 minutes, it doesn't matter if it's a heart attack or a broken leg. Moving a patient from an apartment to medical institution called medical evacuation. The doctor or ambulance paramedic is responsible for its proper organization. By definition, there can be no reproaches to patients from doctors (such as “Why did they call? They could have come to the hospital themselves”). Reproach is possible only when the doctor prescribes treatment, and the patient does not follow it. In all other cases, this is a violation of the current legislation.

Officials said: in 30% of cases, people call an ambulance in vain. However, there are other figures: only 20% of people go to the ambulance at the first sign of a heart attack or stroke, when even a minute of delay can cost their lives.

“In my opinion, cases where an ambulance is not required are not 30%, but 80%,” I am sure Chairman of the independent trade union "Feldsher.ru" ambulance paramedic Dmitry Belyakov. - An ambulance needs to be called only in one case - when it comes to the life and death of a person, it does not matter whether it is on the street or in an apartment, that is, when there are obvious signs of a sudden illness that threatens the life and health of a person. Let's say, the strongest retrosternal pain, impaired movement, impaired consciousness, breathing and other vital functions. This is a direct indication in order to call an emergency service - an ambulance. In all other cases, you need to call a local doctor or, in extreme cases, an ambulance. This is a medical service that belongs to the clinic. In the event of a sharp increase in pressure, severe headache, high temperature, a doctor from the clinic comes around the clock to the house and prescribes treatment or gives medication.

Called - wait

“Recently there was a case,” continues Dmitry Belyakov. - The girl, having quarreled with her young man, told him that she had cut her veins, and sent a photo to confirm. The young man called an ambulance. Needless to say, we arrived in vain. Another example: a passer-by called us to a drunk sleeping on a bench, and he went home. I want to remind our readers that this is a violation of the law. If you called an ambulance and left the victim alone, this can be regarded as a failure to provide assistance. Such actions may be subject to criminal prosecution. So they called an ambulance - stand and wait.

And be sure to clearly answer the questions of the dispatcher, what happened, what are the symptoms, what assistance has already been provided. Then the doctors will be able to decide which team to send (there are general-profile teams - medical or feldsher, pediatric, resuscitation, psychiatric teams with the appropriate composition of doctors and equipment. - Ed.). In real life, a typical dialogue between an ambulance dispatcher and a patient goes something like this: “What happened?” - "I feel bad". - "And what is it manifested in?" - "You know better, you are doctors."

By the way, now the ambulance is obliged to take the patient to the nearest hospital, regardless of the borders of the region. Excuses like “you are registered in another region, go to yourself for treatment” are unacceptable. If five years ago one region refused to give money to another for the treatment of “their” patient, now a system of a single extra-budgetary compulsory medical insurance fund has been introduced, which redistributes financial resources depending on the need. Simply put, the money goes for the patient, wherever he goes.

Call an ambulance if:

• Man passed out
• You feel an acute lack of air
• Experiencing severe chest pain, burning and squeezing in the chest (signs of a heart attack)
• In case of severe injury, severe poisoning, burns, accidents
• Sudden unbearable pain
• There is weakness and numbness in the arm and leg at the same time, slurred speech, sudden loss of vision, gait disturbance (signs of a stroke)
• Bleeding lasts longer than 10 minutes
• Childbirth begins or there is a threat of termination of pregnancy
• Mental disorders have arisen, and the patient's actions pose a danger to himself or others

Expert opinion

President of the National Agency for Patient Safety and Independent Expertise, Doctor of Medical Sciences Oleksiy Starchenko:

If there is no emergency medical care, it is not organized in the given area as a class, in any case, an ambulance leaves for the patient. Arrival time - 20 minutes, it doesn't matter if it's a heart attack or a broken leg. Moving a patient from an apartment to a medical facility is called a medical evacuation. The doctor or ambulance paramedic is responsible for its proper organization. By definition, there can be no reproaches to patients from doctors (such as “Why did they call? They could have come to the hospital themselves”). Reproach is possible only when the doctor prescribes treatment, and the patient does not follow it. In all other cases, this is a violation of the current legislation.

“We arrived, we went up to the 8th floor on foot (for some reason, many elevators do not work at night), we called the apartment. “Summoned? Where is the patient? And the patient ... went to the pharmacy. He's better off without us." Every ambulance crew member has stories like this. Challenges to clarify the prescriptions of doctors, “check for anemia”, wake up with a hangover, and just talk happen every day, and more than once. As a result, cars with doctors go to false patients and do not have time to help those who are really ill in time. MedAboutMe figured out when an ambulance was really needed and what to do if the need for it suddenly disappeared.

There is a huge plus in the system of Russian medicine that is inaccessible to citizens of most countries. No matter how they discuss the shortcomings of the ambulance and ambulance system, doctors come and provide assistance. And they do it for free - all funding comes from CHI. The scheme is simple: call, describe the symptoms and the situation, name the address. And help will come. And not only emergency: doctors are required to attend absolutely all calls. And they, as practice shows, are of three types.

• Reasonable call: the problem is really serious and requires urgent medical intervention. At the same time, the person himself cannot get to the clinic.
• Unreasonable: there is no serious danger to health and life at the moment, there is no epidemiological danger, the patient may well reach the medical institution himself.
• False - this is a common hooliganism when the brigade is in front of closed door or the patient is not at the specified location.

Unreasonable and false calls are a direct waste of time and effort. Their share in the ambulance service ranges from 30% in cities and more than half in countryside. If they try to deal with false calls with fines (about 1,500 rubles), then unreasonable ones will win without introducing paid services fast doesn't work. The bill, which will increase the fine to 5,000 rubles and add 200 hours of forced labor, has not yet been approved.

The experience of Stavropol is indicative, where back in 2006 the local administration decided to introduce payment for calling an ambulance. The arrival of doctors cost 150 rubles, veterans, children, the disabled and beneficiaries were provided with discounts from 50 to 100%.

Surprisingly, even a small amount worked - the average daily workload for the teams was reduced by 40%, and the speed of the arrival of doctors increased, reaching the standard of 15 minutes for the first time.

In 2007, the payment was canceled by decision of the prosecutor's office, and everything returned to normal.

How much does free help cost?

The CHI fund pays for the call. Moreover, it pays only for patients who have a policy and reasonable calls. And if the challenge is not like that, then teams often have to compose symptoms in order to "fit" into the standard. Otherwise, money for work, gasoline, depreciation of cars, maintenance of the substation and other materials will have to be paid from the budget of the substation. And he, given the number of false calls, is already scarce.

According to official data, in 2018, the maximum cost of calling an ambulance for CHI was 2,224 rubles. 60 kopecks, the amounts differ in different subjects of the Federation.

Everyone has probably heard about the huge sums that residents of Europe, and especially the United States, have to pay for the arrival of paramedics. In the US, there are even massive complaints from Uber taxi drivers who are called to get to the hospital in an emergency. This is tens or even hundreds of times cheaper than calling a brigade. The drivers themselves are dissatisfied, as they fear that the patient in the car will become much worse or have to take birth.

In Israel, there is a different system: an ambulance with a team of paramedics without a higher medical education simply take the patient to the emergency room, if necessary, providing emergency assistance. And in the hospital, the patient's bill will automatically be reduced by $ 100 in local equivalent. If, after examining the patient, the doctor decides that the call was justified, the money is returned to the account. If not, the call is paid by the patient. Approximately the same scheme operates in most of Canada.

But what if at the time of the call it was really bad, but while waiting for the doctors it got better? After all, the patient and his family are not doctors, and it is not easy to determine the presence of danger. And then from a justified challenge will become unreasonable. Some are so afraid of responsibility in such situations that they do not even open the door to the brigade. Is it necessary to do so and what to do?

“We saw a girl lying on the road, she was hardly breathing. We stopped, called an ambulance and decided to move. While the car was being moved a few meters, this “living corpse” suddenly got up and ran away!”

All that is needed in such cases is to call the dispatcher back and describe the changes. Unlike the police and fire departments, the ambulance service can cancel a call. But it will depend on what happened. If the patient coped with the attack chronic disease, it became possible to get to the clinic on their own, the wound turned out to be harmless after examination, or everything was resolved safely in a different way - excellent, the team will go to another challenge.

But it may also be that the condition has improved, and the dispatcher still decides not to recall the car. Why? For example, the first attack of angina with subsiding pain may be a progressive myocardial infarction, and this must be urgently determined. A child with an already controlled seizure false croup also needs to be examined by a specialist. Abdominal pain that is relieved by the drug may be appendicitis bordering on peritonitis. In these and other situations optimal choice- trust doctors to decide whether threatening state passed. In most cases, the ambulance will still have to examine the patient and record why and how bad it was, and is it true that it is good now. There will be no consequences in the form of a fine; on the contrary, in most cases, the dispatcher and the crew will be grateful for timely information.

But if the need to arrive has disappeared, and the person did not report this, then there is a risk of being held accountable for a false call.

In the Moscow region, an application for smartphones 112 MO is being tested, which helps to call an ambulance, firefighters and the police without calling. The application has several buttons. The first one is marked "I'm here, I need help." She sends a call to the emergency dispatcher and at the same time indicates where specialists are needed.

The second button is sending a call via SMS. The third is call cancellation. Another one is a call to the dispatcher, which facilitates dialing.

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Cellular communications are developing rapidly, more and more people are abandoning landline wired phones, switching to mobile communication devices. The mobile phone is the most common means of communication. AT emergency he can save a life. But if you need to call an ambulance with mobile phone, do not count on the two-digit number 03 memorized from childhood. Currently, mobile communications with emergency services are carried out using three-digit numbers.

This post will tell you how to call an ambulance medical care with cell phone how to correctly dial a number from various mobile operators: MTS, Megafon, Tele2, U-tel, Beeline, Motive and Skylink.

How to call an ambulance from a cell phone through a single rescue service: number "112"

Now calling an ambulance from a mobile phone on 03 is not possible, because GSM standards do not support double digits. In Russia there is a unified rescue service, which you can call by dialing the number "112". It is supported by both cellular operators and landlines. The combination of numbers 112 makes it possible to quickly reach the operator, who, in turn, will redirect the call to the territory of the rescuers nearby to the victim.

And if the phone does not have a SIM card or does it have a SIM card lock? What to do then? You don't know how to dial an ambulance? Everything is very simple, dial 112- they will answer you! This is a very big plus of the unified rescue service. This number is valid not only in the territory Russian Federation: regardless of the place of registration and residence of the subscriber, it is also valid in all countries that are members of the European Union.

Emergency calls from mobile operators

Here are the full emergency dialing numbers of the leading mobile operators, taken from official sources.

Ambulance phone number: how to call an ambulance from a cell / mobile phone

Calling emergency services from the mobile operator MTS

• 101 - Emergency and rescue service.
• 102 - Police.
• 103 - Ambulance.
• 104 - Gas service.

Beeline emergency phone numbers

• 101 - Fire brigade.
• 102 - Police.
• 103 - Ambulance.
• 104 - Emergency service gas.

Telephones for calling emergency services of the mobile operator Megafon

• 010 - Call of the Ministry of Emergency Situations, fire protection.
• 020 - Call the police.
• 030 - Call an ambulance.
• 040 - Call the emergency gas service.

Rules for dialing emergency phones from the Tele2 operator

Tele 2 numbers may be different depending on the region of service.

• 01* or 010 or 101 - Rescue Service, Fire Service.
• 02* or 020 or 102 - Police Service, Antiterror Service.
• 03* or 030 or 103 - Ambulance service.
• 04* or 040 or 104 - Gas network emergency service.

Remember that calls to these numbers are free.

In a shock situation when you need an emergency call to the scene of an ambulance, if you forgot how to correctly dial a number from your mobile operator, memorize one single number 112 - phone number of the Unified Rescue Service. When you call the answering machine, you will be given voice instructions on how to proceed.

You will need to dial an extension number:

• 1 - fire,
• 2 - police,
• 3 - ambulance,
• 4 - gas.

Then you will be redirected to the appropriate service.

Phone numbers for calling an ambulance from a mobile: call directly

Fast way calling an ambulance from a mobile phone - a call directly to numbers that are different for each operator. In order not to get confused, have these numbers always at hand, save them in your phone.

You can call an ambulance by numbers, depending on the mobile operator, as follows:

1. Megafon, MTS, U-tel and Tele2 - dial 030;
2. Beeline - call 003;
3. Motive and Skylink - dial 903.

Is it possible to call an ambulance from a cell phone with a zero balance

It is unrealistic to constantly monitor the mobile phone account, and the funds end unexpectedly. How to call the rescue service with a zero or negative balance? Often, a person's life depends on how quickly the doctor arrives. If you find yourself in a tragic situation or next to a person who feels bad, feel free to dial the numbers 1-1-2 and follow the prompts of the dispatcher or the system. The call for all operators registered in Russia is free. Failure to comply with the law is punishable by harsh administrative measures.

You can also call the emergency service 112 if there are no funds on the account, the SIM card is lost or blocked. At the minimum network level, dial the combination 911, and then select item 3 in the answering machine system, after which you will be connected to the operator. A single emergency telephone number operates throughout the territory of the Russian Federation. Having phoned the doctors, explain the current situation clearly, indicate your exact location so that the ambulance team quickly gets to the heart of the problem.

After the conversation, the doctor must report that the call has been accepted and indicate the time of the call. If a medical worker refuses to accept an application, for example, because of the person’s age or for another reason, then feel free to call the police, since the paramedic falls under Art. 124. Criminal Code of the Russian Federation. Failure to provide assistance to the patient entails appropriate punishment. medical worker.

Video: how to dial an ambulance from a cell phone